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Service history & reporting

Full service history and maintenance reporting on every asset

Keep service outcomes, dates and readings with the asset. Open the linked job to review what was recorded, then check the next due point before allocating more work.

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A yellow excavator tipping a bucket of soil into an articulated dump truck on a housing estate earthworks site, and the MapTrack Maintenance tab for the excavator laid beside it.
Active work order
MapTrack active work order on the CAT 320 Excavator's Maintenance tab: Pre-start fault - CAT 320 Excavator, raised by a failed check on the excavator pre-start, High priority, Reactive, WO-00034.
Service plan
MapTrack Plant Service Plan row on the CAT 320 Excavator's Maintenance tab: next, the 250 hour service; last service Aug 12, 2026; next due 12 hours over, est. Oct 2, 2026.
QR labelExample: scan to open its record
Pre-start fault job openExample: WO-00034 on the CAT 320
250 hour serviceExample: Plant Service Plan, WO-00033
Active work order
MapTrack active work order on the CAT 320 Excavator's Maintenance tab: Pre-start fault - CAT 320 Excavator, raised by a failed check on the excavator pre-start, High priority, Reactive, WO-00034.
Service plan
MapTrack Plant Service Plan row on the CAT 320 Excavator's Maintenance tab: next, the 250 hour service; last service Aug 12, 2026; next due 12 hours over, est. Oct 2, 2026.
QR labelExample: scan to open its record
Pre-start fault job openExample: WO-00034 on the CAT 320
250 hour serviceExample: Plant Service Plan, WO-00033
Active work order
MapTrack active work order on the CAT 320 Excavator's Maintenance tab: Pre-start fault - CAT 320 Excavator, raised by a failed check on the excavator pre-start, High priority, Reactive, WO-00034.
Service plan
MapTrack Plant Service Plan row on the CAT 320 Excavator's Maintenance tab: next, the 250 hour service; last service Aug 12, 2026; next due 12 hours over, est. Oct 2, 2026.
Pre-start fault job openExample: WO-00034 on the CAT 320
250 hour serviceExample: Plant Service Plan, WO-00033
QR labelExample: scan to open its record

Read how these teams run MapTrack

  • Mineral Resources customer story
  • Hacer Group customer story
  • RIX Specialist Contracting customer story
  • Genus customer story
  • Mega Electrics customer story
  • Saunders International customer story
  • Specialised Plumbing and Drainage customer story
  • 365 Alongside customer story
Lachlan McRitchie

Lachlan McRitchie

Co-Founder & GM of Operations

Updated 25 October 2026

Service outcomes, dates, readings and linked work orders with each asset

Proof of service
when it matters
Full lifecycle
on the asset
Cross-site
reports & dashboards
  • MapTrack active work order on a CAT 320 Excavator's Maintenance tab: 250 hour service - Plant Service Plan, High priority, Preventative, WO-00033, due 19 Oct 2026.

    Next due dates and meter trends show what's coming up. Plan labour and parts before assets are overdue.

    MapTrack app · Demonstration data · Captured

    Plan the next service
  • MapTrack saved service in an asset's Maintenance History: 250 hour service - Plant Service Plan, Preventative, Dave Harris, runtime hours 1,452, 20 hours over, linked to work order WO-00028.

    Open an asset’s Maintenance tab to see each saved service with its date, outcome, recorded reading, cost and linked work order, beside the plan’s next service.

    MapTrack app · Demonstration data · Captured

    See the last service
  • MapTrack Tasks agenda: all open work orders by due date, with Replace lift cylinder hose on a CAT 140 Motor Grader, High, 29 Sep 2026, and Replace cutting edge on a CAT 938H Wheel Loader, Medium, 5 Oct 2026.

    Work orders link to the relevant asset records. Open the asset to review related work and service history, then follow the job link for its procedure, outcome, time and costs where recorded.

    MapTrack app · Demonstration data · Captured

    Read the FAQ
  • MapTrack active work orders on a wheel loader's record: one open job, Replace cutting edge - CAT 938H WL-01, Medium priority and Reactive.

    All completed and open work orders attach to the asset. See what was done, when and by whom.

    MapTrack app · Demonstration data · Captured

    See work order history
  • MapTrack maintenance schedules with their compliance bars and asset counts: extinguisher check, gas monitor calibration, HVAC quarterly service, lifting gear inspection, Plant Service Plan and Site Plant Service.

    For a tiered plan, the history identifies the service level as well as the schedule. That helps you tell a routine service from a major one.

    MapTrack app · Demonstration data · Captured

    See the service level
  • MapTrack open work orders on a phone by due date: a lift cylinder hose on a CAT 140 grader, a cutting edge on a CAT 938H loader, a total station calibration and a 250 hour service.

    Review the recorded service, then open its linked work order for the supporting procedure, notes and costs where available.

    MapTrack app · Demonstration data · Captured

    Check the record

Results from published MapTrack customer case studies.

Roughly 80%

Overdue service items dropped by roughly 80% within the first six months as automated scheduling and alerts replaced manual spreadsheet tracking.

RIX Specialist Contracting, Construction
Read the case study: RIX Specialist Contracting

In seconds

Test and tag records, inspection certificates and equipment compliance documentation can now be retrieved in seconds, replacing a process that previously took hours of manual searching.

Specialised Plumbing and Drainage, Plumbing
Read the case study: Specialised Plumbing and Drainage

Instantly retrievable

Digital forms with automatic timestamps and asset linking replaced paper records, making compliance documentation instantly retrievable for client or auditor requests.

365 Alongside, Building Maintenance
Read the case study: 365 Alongside

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See what happened at the last service

Open an asset’s Maintenance tab to see each saved service with its date, outcome, recorded reading, cost and linked work order, beside the plan’s next service. Filter the history to preventive or reactive work.

Keep the service-time reading

Record the meter value when the work was done. Keeping it with the service gives you context for that job. Adding it to the asset’s meter history is a separate choice, so check both before saving.

Add older records deliberately

Backdated Record Service entries default to history only. They preserve the current next-due cycle unless you choose to update it. Check the live plan before using an older record to change what’s due next.

For a tiered plan, the history identifies the service level as well as the schedule. That helps you tell a routine service from a major one. Completing a level advances that service and the lower levels it covers, using the schedule’s cadence setting.

A saved MapTrack service record for a Takeuchi TB250-2 excavator: 250-hour service passed on 27 September at 1,452 hours, $590, linked to work order WO-00028, with the plan showing the 500-hour service next.

Open the saved service record on the asset

The 250-hour service was completed on work order WO-00028 at 1,452 hours, 20 hours past its service point, with $590 in logged costs. After completion the plan moved on: the 500-hour service is next, 230 hours away.

MapTrack app · Demonstration data · Captured

About this screenshot

The work order was started, time and costs were logged and it was completed in a demonstration workspace, then the record was reopened from the asset’s Maintenance tab.

Trusted by construction, civil and mining teams

Hacer GroupMetro TunnelMineral ResourcesSupagasSaunders InternationalDraintech
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History, meters and reports. One source of truth

All completed and open work orders attach to the asset. Meter readings and trends show usage. Run reports across your fleet for audits, planning and compliance.

MapTrack Maintenance tab on a CAT 320 Excavator record: two active work orders, a pre-start fault and a 250 hour service, and the machine’s Plant Service Plan with its last service, next due and a View WO button.

Open work and schedules on one machine

The excavator’s Maintenance tab lists the work orders open against it and the preventive schedules it is on, with the next service due.

MapTrack app · Demonstration data · Captured

About this screenshot

Captured at a 1440 x 900 desktop viewport at 2x in a demonstration workspace, right of the sidebar. Cropped to the work orders and schedules.

MapTrack Tasks agenda: nine open work orders sorted by due date, with Replace lift cylinder hose on a CAT 140 Motor Grader open beside the list, In Progress, High priority, Reactive, and Ready to complete.

Open work orders, and one ready to complete

Open work orders sort by due date, and each opens beside the list with its status, priority and progress.

MapTrack app · Demonstration data · Captured

About this screenshot

Captured at a 1440 x 900 desktop viewport at 2x in a demonstration workspace, right of the sidebar.

Want to see it on your own gear?

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30 minutes on Microsoft Teams

Check the record before drawing a conclusion

A useful service history lets you trace the result back to the work. Keep the service date, recorded reading and current schedule in context when planning the next job.

  1. 1. Start with the correct asset

    Open the asset’s maintenance history and select the relevant service. Check whether it is preventive or reactive work and which service level was recorded.

  2. 2. Read the service-time values

    The reading stored against a service describes that job. The Service Board shows the current reading, next service target and remaining use, helping you compare the saved result with what is due now.

  3. 3. Read the evidence for this asset

    Open the available notes, attachments and completed forms. This asset identifies the individual asset’s form; Task identifies a form shared across the job. Open the form to read its answers.

  4. 4. Follow the linked work order

    If a work-order link is shown, open it to review the procedure, asset outcome, time and costs where recorded. On a job covering several assets, reopen each asset’s history separately. A shared task form does not replace that asset’s own evidence.

  5. 5. Choose a report for the question

    Admins can open Asset Servicing to see assets with upcoming or overdue services. Asset Performance answers a separate question about usage and allocation and exports CSV or Excel. Keep its active filters and date range with that export.

Setup and limits

  • The record shows the evidence available for that service. A missing section does not establish whether the work was done; check the source record and your access.
  • Historical records can be added without changing the current service cycle. Review the next-due option when recording older work.
  • Reports require Admin access. Asset Performance exports CSV or Excel. PDF reports in MapTrack Telematics are a separate reporting surface.
Yanmar service history with a hydraulic-hose note, one photo attachment, an Excavator service check labelled This asset and a Workshop completion check labelled Task.

Read the first asset’s evidence

The Yanmar history shows its own note, photo and asset form. The Workshop completion check is shared task evidence. Both forms can be opened from this service record.

MapTrack app · Demonstration data · Captured

About this screenshot

Completed demonstration work order covering two excavators. This asset’s history and both linked form answers were reopened and checked independently.

Takeuchi service history with a track-tension note, its own Excavator service check labelled This asset and the same Workshop completion check labelled Task.

Check the second asset separately

The Takeuchi history has its own track-tension note and asset form. It shows the same shared Workshop completion check as the Yanmar. No photo was attached to this asset in the demonstration.

MapTrack app · Demonstration data · Captured

About this screenshot

The second asset was reopened separately after the same demonstration work order was completed. Its own form answer and the shared task answer were checked from this history.

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Every service record, one tap away

Review the recorded service, then open its linked work order for the supporting procedure, notes and costs where available. Try MapTrack free.

  • No credit card required
  • Unlimited users

Frequently asked questions

Backdated Record Service entries default to history only, so they preserve the current next-due cycle. Choose to update next due only when you intend to change that cycle. A meter value saved with the service is separate from choosing to add a reading to the asset’s meter history.

Yes. Service history identifies the service level alongside its schedule, so you can distinguish a smaller service from a major one. Review the recorded outcome, service date, meter values and any linked work order rather than relying on a general completed status.

All work orders linked to the asset (open and completed), completion dates, meter readings over time, and next due dates. You see a full maintenance timeline on each asset.

Admins can use Asset Servicing to review assets with upcoming or overdue services. Asset Performance provides a separate view of usage and allocation, with filters for the question you are investigating. Open the asset and its linked work order to review a completed service.

Work orders link to the relevant asset records. Open the asset to review related work and service history, then follow the job link for its procedure, outcome, time and costs where recorded.

Admins can export Asset Performance as CSV or Excel. Choose the filters and keep their context with the file. For a specific completed service, review the asset history and linked work order. PDF reports in MapTrack Telematics are a separate reporting surface.

Yes. When one work order covers many assets, each asset carries its own pass or fail outcome, so a test and tag or calibration round leaves a per-asset result for later review.

An AI dash cam’s location, trips, run hours and km land on the vehicle’s record, and its event clips are saved in the MapTrack app.

Yes. Record a service cost, or break it down into labour, parts and external costs; time and costs logged on a work order roll up into each asset’s service record.

Yes. Each asset and schedule in MapTrack gets a 0 to 100 maintenance health score with 12 months of memory, so a run of late or skipped services still counts after it’s cleared. The maintenance service board shows servicing across your assets, and due-soon emails reach the assigned person when a service falls due within 7 days.

Every service record in one place

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