RIX Specialist Contracting

RIX Specialist Contracting is a specialist construction contractor headquartered in Brisbane, delivering complex projects in demolition, remediation, civil works and structural construction across Queensland and beyond. The nature of their work means plant, equipment and vehicles are constantly moving between project sites, and the logistics of keeping track of it all had become increasingly difficult as the business grew.

Before MapTrack, the plant and logistics team relied on a collection of spreadsheets, paper sign-out sheets and email threads to manage assets. Different project managers maintained their own records in different formats, and there was no single source of truth. Ashley Sutherland, the Plant & Logistics Administrator, often found herself cross-referencing multiple spreadsheets just to answer a simple question like “which excavator is on the Fortitude Valley site?” The process was slow, error-prone and completely dependent on people remembering to update their records.

Service and maintenance scheduling was equally fragmented. Service intervals were tracked in yet another spreadsheet, and it was common for items to be overdue for service without anyone realising until a problem occurred on site. Compliance documentation — registration renewals, safety inspections, operator certifications — was stored across shared drives, paper files and individual email inboxes. Pulling together the paperwork for a safety audit was a stressful, multi-day exercise.

RIX rolled out MapTrack as their centralised asset management platform, migrating all plant, equipment, vehicle and tool records into a single digital register. The migration process involved auditing every asset the business owned, applying QR code labels and entering baseline data including purchase dates, service history and compliance records. While the initial setup required effort, the payoff was immediate: for the first time, the entire team had access to one consistent, up-to-date view of every asset.

Ashley and the plant team now manage day-to-day asset logistics through MapTrack’s dashboard. When a project manager needs a specific piece of plant on their site, the request and transfer are handled digitally with full traceability. Maintenance scheduling is automated — MapTrack tracks service intervals and sends alerts when items are approaching their next service window, ensuring nothing falls through the gaps. Work orders are created and closed out within the platform, building a complete service history for every asset.

The compliance benefits have been transformative. All inspection records, registration documents and safety certifications are now linked directly to the relevant asset in MapTrack. When an auditor visits a site, the documentation can be produced on the spot from a phone or tablet. The days of scrambling through filing cabinets and emailing project managers to chase down paperwork are over. The platform has become the single source of truth that the business was missing, and the team has the confidence that comes with knowing every asset is accounted for, serviced and compliant.