Field Service Management Software
Coordinate mobile teams, schedule jobs and track work completion from anywhere. Digital work orders, GPS tracking, offline-capable mobile forms and real-time dashboards, so every job is completed on time with full audit trail.
Trusted by construction, mining and field service teams
32+ verified reviews on G2 & Capterra
What we track
Assets your field teams manage
MapTrack tracks every asset your field service team works with, from the tools in their vehicle to the equipment they service on site.
- HVAC systems and air conditioning units
- Fire safety equipment and extinguishers
- Electrical switchboards and meters
- Plumbing fixtures and hot water systems
- Building services equipment
- Generators and backup power
- Commercial kitchen equipment
- Security and access control systems
- Elevators and escalators
- Test and measurement instruments
- Service vehicles and tool kits
- Spare parts and consumables
The challenge
Why field service teams lose visibility
Most field service teams still rely on paper job cards, phone calls and end-of-day reporting. The result is missed jobs, no real-time visibility, and compliance gaps that only surface during audits.
Paper job cards
Paper-based work orders get lost between the office and the field. No one knows the real status of a job until the technician returns.
No field visibility
Supervisors cannot see where technicians are, which jobs are in progress or which are overdue until the end of the day.
Missed SLAs
Without automated scheduling and alerts, service level agreements are missed and customer satisfaction drops.
Compliance gaps
Inspections, certifications and safety checks completed on paper cannot be verified, timestamped or audited digitally.
How MapTrack helps
One platform for field service operations
MapTrack gives field service teams a single platform for job management, GPS tracking, digital forms and reporting, replacing disconnected tools with one mobile-first system.
Mobile work orders
Technicians receive, complete and close work orders from their phone, with photos, notes, parts and labour time, even offline.
Explore mobile work ordersGPS tracking
See real-time technician and asset locations on a map. Dispatch the nearest available worker to urgent jobs.
Explore gps trackingDigital forms and inspections
Custom checklists for safety inspections, service reports and customer sign-off. AI-powered form builder creates new forms in seconds.
Explore digital forms and inspectionsJob scheduling
Calendar-based and meter-based scheduling with priority levels, due dates and automated technician assignment.
Explore job schedulingReporting and dashboards
Real-time dashboards showing job completion rates, technician productivity, SLA compliance and maintenance spend.
Explore reporting and dashboardsAutomated triggers
Work orders created automatically from maintenance schedules, inspection failures, meter thresholds or customer requests.
Explore automated triggersMobile work orders
Dispatch, complete and close jobs from any phone
Field technicians receive work orders on their phone with all job details, asset info and history. Complete the job with photos, notes, parts and labour time. Close out from the field, even offline. Supervisors see completion in real time.
- Work orders with asset details and service history
- Photo capture, notes and digital sign-off
- Parts and labour recording per job
- Offline-capable with automatic sync
- Real-time job status on supervisor dashboard
GPS tracking
See where every technician and asset is right now
Live GPS locations for service vehicles and tracked assets. Dispatch the nearest available technician to urgent jobs. Geofences trigger automatic time-on-site recording for billing and reporting.
- Real-time technician and asset locations on a map
- Dispatch nearest available worker to urgent jobs
- Geofence-based time-on-site recording
- Trip history and route optimisation data
- OEM telematics integration for fleet vehicles
Digital forms
Replace paper with mobile forms and inspections
Custom digital checklists for safety inspections, service reports, handover forms and customer sign-off. AI-powered form builder creates new forms in seconds. All submissions are timestamped with GPS location and stored against the asset.
- Custom forms for inspections and service reports
- AI form builder creates checklists in seconds
- GPS-stamped, timestamped submissions
- Photo and signature capture
- Failed items trigger work orders automatically
Field-ready
Built for mobile teams, offline and on-site
Field service happens at customer sites, on rooftops, in basements and in remote locations. Not at a desk. MapTrack runs on any phone or tablet with no specialist hardware required.
Offline mode means work continues with no signal. Data syncs automatically when connectivity returns. Unlimited users means every technician, dispatcher and manager has access without adding to your costs.
iOS & Android
No specialist hardware required
Offline sync
Works without signal
Real-time alerts
Push, email and in-app
Unlimited users
No per-seat charges
Coordinate your field service team from one platform
Job scheduling, GPS tracking, digital forms and mobile work orders for HVAC, electrical, plumbing, fire safety and facilities teams.
- Used across Australia & New Zealand
- Per-asset pricing
- Unlimited users
Get started
How field service teams roll out MapTrack
Most teams are dispatching jobs and completing work orders digitally within one to two weeks.
Import your asset register
Upload your existing asset and customer site list from a spreadsheet, or scan assets in via the mobile app.
Set up forms and schedules
Build service report forms, inspection checklists and maintenance schedules. Configure work order templates and assignment rules.
Roll out to technicians
Give field technicians access on their phones. They receive work orders, complete forms, capture photos and close jobs from the field.
Optimise and report
Use dashboards to track job completion rates, technician productivity and SLA compliance. Identify bottlenecks and improve dispatch.
Key features for field service management
Everything your field service team needs to schedule, dispatch, complete and report on jobs.
Stop the paperwork
Paper job cards are the most expensive way to run a field service team
MapTrack gives dispatchers real-time visibility, technicians mobile work orders, and your business the data it needs to improve first-time fix rates and SLA compliance.
Frequently asked questions
Common questions about field service management software.
- What is field service management software?
- Field service management software is a digital platform that helps organisations coordinate mobile workers, schedule jobs, dispatch technicians and track work completion in the field. It replaces paper job cards, phone-based dispatching and manual reporting with digital work orders, GPS tracking, mobile forms and real-time dashboards. MapTrack combines field service management with asset tracking, maintenance scheduling and compliance in one platform.
- How does MapTrack help field service teams?
- MapTrack gives field technicians a mobile app to receive work orders, complete digital forms, scan asset QR codes, capture photos and log labour and parts, all from their phone, even offline. Supervisors see real-time job status, GPS locations and completion rates on a central dashboard. Work orders can be triggered automatically from maintenance schedules, inspection failures or manual dispatch.
- Can MapTrack schedule and dispatch jobs to field workers?
- Yes. MapTrack supports job scheduling with calendar views, technician assignment and priority levels. When a work order is created (automatically or manually), it is assigned to a technician with due dates and notifications. GPS tracking shows where each team member is, helping dispatchers assign the nearest available worker.
- Does MapTrack work offline for remote field service?
- Yes. The MapTrack mobile app works fully offline on iOS and Android. Field technicians can complete inspections, update work orders, scan QR codes and capture photos with no internet connection. All data syncs automatically when connectivity returns. This is critical for remote sites, basements, tunnels and rural service areas.
- How much does field service management software cost?
- MapTrack starts from $1 per asset per month (AUD, ex-GST) with unlimited users included. Unlike per-seat field service tools, every technician, dispatcher and manager can access the system without increasing your cost. There is a free 30-day trial with no credit card required.
- What industries use field service management software?
- Field service management software is used by HVAC, electrical, plumbing, fire safety, facilities maintenance, construction, utilities, telecommunications and any organisation that dispatches mobile workers to service, inspect or maintain assets at customer or remote sites.
Resources for field service teams
Guides and features relevant to field service management.
Maintenance and work orders
How MapTrack handles scheduling, work orders and service history.
Explore maintenance and work ordersGPS and fleet tracking
Real-time locations, geofences and OEM telematics for your service fleet.
Explore gps and fleet trackingForms and checklists
Custom digital forms for service reports, inspections and sign-off.
Explore forms and checklistsCoordinate your field service team from one platform
Join field service teams across Australia using MapTrack to schedule jobs, dispatch technicians, complete digital forms and track every asset, all from one mobile-first platform with unlimited users.