What is water utilities asset management software?

Water utilities asset management software is a platform for water authorities, councils, treatment plant operators and distribution network teams to track, maintain and manage every pump station, dosing system, valve, meter, sample probe, generator, vehicle and field tool in one place. It replaces SCADA-only views, paper service logs and disconnected spreadsheets with a single source of truth for where each asset is, who is servicing it, what its compliance status is and when it is next due for inspection. MapTrack combines QR and GPS asset tracking, mobile inspections, sampling records, meter-based maintenance and audit-ready compliance evidence so plant operators, network crews and engineers all work from the same data.

Does MapTrack support AS/NZS 5667 sampling and EPA reporting?

Yes. MapTrack runs the routine sample collection, calibration and inspection forms that AS/NZS 5667 water sampling expects, with timestamps, GPS location and operator names captured at the point of work. Sample chain-of-custody records, calibration logs for field probes and test equipment, and EPA reporting evidence are all stored against the asset and exportable on demand. This is the same compliance posture state EPAs and the Drinking Water Quality Management Framework expect from Australian water authorities.

Can MapTrack handle distributed pump stations and remote sites?

Yes. Distributed asset bases are exactly the problem MapTrack is built for. Each pump station, dosing site, reservoir, bore and treatment plant lives in the system as its own location with its own compliance register, maintenance history and assigned crew. GPS tracking for crew vehicles, geofence-based time-on-site reporting, and bulk QR scanning at each visit means leadership has a single network view across an entire catchment, even when assets are spread across hundreds of square kilometres.

Does MapTrack work in the field with no signal?

Yes. MapTrack is built for field crews with full offline support. Operators can scan assets, complete inspections, record sample collections and update meter readings at remote pump stations, reservoir sites and isolated bores with no connectivity. Data syncs automatically when the device comes back into range. This is critical for regional water utilities where coverage is patchy across reservoirs, distribution corridors and outlying treatment sites.

How does MapTrack handle pump and treatment plant maintenance?

Maintenance triggers in MapTrack run on runtime hours, cycles and calendar as required. Centrifugal pumps, dosing pumps, blowers and standby generators are serviced based on real runtime, not arbitrary monthly reminders. OEM and telematics integrations feed meter data automatically where they are fitted. Manual meter readings are also supported on assets without telematics, completed by the operator on the mobile app at the end of each visit. Failed inspection items raise work orders straight away so defects move from the field to the workshop without paper getting lost.

Will MapTrack replace our SCADA or telemetry system?

No. MapTrack sits alongside SCADA and your telemetry platform, not on top of it. SCADA handles the live process control and alarming, while MapTrack handles the asset register, compliance evidence, inspection records, work orders and field crew operations that pure SCADA platforms do not handle well. We can pull runtime hours and meter data through integrations to drive maintenance, but we will not interfere with the control layer keeping your network running.

How does MapTrack support calibration tracking for field probes?

Field probes, gas detectors, chlorine analysers and lab instruments all have mandatory calibration intervals. MapTrack stores calibration certificates, calibration history and next-due dates against each asset with alerts that trigger before instruments go out of calibration. Calibration records are searchable and exportable so you can produce evidence on demand for EPA inspections, internal QA reviews and customer audits. No more filing cabinets or scattered calibration spreadsheets.

Can MapTrack track reservoir inspections and roof access checks?

Yes. Reservoir inspections, roof and hatch access checks, condition assessments, valve exercising and confined space entry permits are all configurable mobile forms in MapTrack. Each inspection lives against the asset with photos, location and operator name attached. Confined space permits, working at heights checks and lone-worker safety records are captured at the point of work, giving you a clean audit trail for safety regulators, internal HSE and external compliance reviews.

How does MapTrack handle multi-region water authority operations?

Assets are organised by region, catchment, treatment plant or scheme, with role-based access so each operator and engineer sees only what they are responsible for. Bulk scanning lets crews verify what is on each site during routine visits. Leadership can pull a single network view across every plant, pump station and reservoir for total asset status, compliance posture and overdue work, without manually consolidating spreadsheets from each region.

How does MapTrack pricing work for water utilities?

MapTrack uses per-asset pricing with unlimited users included. There is no per-seat licensing, so every operator, field crew member, engineer, contractor, lab tech and compliance officer can have an account without your costs growing as the team does. This matters for water authorities where contractor crews come and go for capital works, casuals back-fill during peak summer demand, and you need every operator completing forms on the mobile app from day one.

Is regional hosting available for water utility data?

Yes. MapTrack runs on AWS with regional hosting options (Australia, Europe, US) for data residency and performance requirements. This meets the data sovereignty policies of Australian water authorities and government-owned corporations. RBAC and SSO are supported for enterprise rollouts where IT security, network segregation and access control are mandatory.

What is the best asset management solution for water utilities?

The best asset management solution for water utilities combines QR and GPS tracking with mobile inspections, sampling chain-of-custody, calibration records and runtime-based maintenance in a single platform. It needs to work offline at remote pump stations, sit alongside SCADA without replacing it, handle distributed asset bases across catchments, and produce audit-ready evidence for AS/NZS 5667 sampling, EPA reporting and the Drinking Water Quality Management Framework. MapTrack is purpose-built for these requirements with per-asset pricing, unlimited operator and contractor logins, and Australian-built support.

Water Utilities

Water utilities asset management software

Track pump stations, treatment plants, distribution networks and field instruments across every catchment. AS/NZS 5667 sampling, calibration records and runtime-based maintenance in one platform built for Australian water authorities.

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4.8 stars on G2highest-rated in AU

Unlimited usersevery operator and crew

Offline-readyworks at remote pump stations

Water utilities asset management - MapTrack manages pump stations, treatment plants and distribution networks for Australian water authorities

Jarrod Milford

Commercial Director

|Reviewed by Lachlan McRitchie

Updated 2 May 2026

Trusted by construction, mining and field service teams

32+ verified reviews on G2 & Capterra

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The challenge

The real costs of poorly managed water utility assets

Water utility assets are spread across catchments, often hundreds of kilometres apart, with strict regulatory expectations on sampling, calibration and reporting. SCADA shows you the live process, but it does not prove you serviced the dosing pump on schedule or calibrated the chlorine analyser before the EPA inspection.

Distributed pump stations and dosing sites with no single view

Pump stations, dosing systems, reservoirs and bores spread across catchments with no central asset register. Each crew runs its own spreadsheet or paper logbook. By the time a regulator asks for evidence on a specific site, finding the right inspection record takes hours.

AS/NZS 5667 sampling and calibration evidence in spreadsheets

Sample chain-of-custody, calibration certificates and field instrument records all need to stand up to EPA inspection and the Drinking Water Quality Management Framework. Spreadsheets, scanned forms and email threads are exactly what auditors find inadequate when they look closely.

Pump and plant servicing runs on calendars, not runtime

Centrifugal pumps, dosing pumps, blowers and standby generators wear based on runtime hours and operating cycles, not arbitrary monthly reminders. Missing service intervals causes unplanned shutdowns of critical infrastructure with consequences for supply, environmental discharge and customer service.

Field crews working at remote sites with no signal

Reservoir inspections, bore checks and outlying pump station visits often happen in regional areas with patchy connectivity. Paper forms get lost between truck and depot, photos do not get attached to records, and routine inspections turn into a back-office data entry exercise.

Compliance reporting eats real engineering capacity

Producing EPA reports, DWQMF evidence packs and internal QA submissions consumes weeks of engineering time every quarter. When the records live in three different systems and a filing cabinet, every report is a fresh exercise in chasing data, not analysing it.

By the numbers

The real cost of poor asset management in water utilities

Water authorities operate critical infrastructure under strict regulatory expectations. Asset management gaps carry direct consequences for supply continuity, environmental compliance and customer trust. The numbers make a clear case for digital asset management.

20%

of unplanned water utility outages can be traced to known asset condition issues that were logged but not actioned

Industry asset management research

12 hrs

per week per asset engineer spent reconciling SCADA data, paper inspections and calibration records across distributed sites

AU water utility operations research

separate systems typically used to manage assets, sampling, calibration and compliance across an Australian water authority

WSAA digital benchmarking

40%

reduction in compliance reporting time achieved by water utility teams using a single mobile asset platform

MapTrack customer data

One platform

Tracking, compliance and maintenance in one system

Stop juggling SCADA exports, paper sampling logs and standalone calibration trackers. MapTrack connects asset tracking, mobile inspections and runtime-based maintenance into a single platform built for plants, pump stations and field crews.

Accountability & tracking

Assign assets to crews, plants or schemes. Bulk QR scans for routine site visits and audits. Know what is at each pump station, what is in the workshop and who serviced it last.

Explore accountability & tracking

Sampling & calibration evidence

AS/NZS 5667 sampling chain-of-custody, calibration logs and field probe records completed on mobile. Failed items raise work orders automatically. Audit-ready evidence for EPA, DWQMF and internal QA reviews.

Explore sampling & calibration evidence

Maintenance by runtime

Service triggers from runtime hours, cycles and calendar as required. OEM and telematics data feeds in automatically where fitted. Pumps, blowers and generators serviced when they need it, not after they fail.

Explore maintenance by runtime

Sampling & inspections

Mobile sampling and inspections from the field

Routine sample collection, reservoir inspections, valve exercising and dosing system checks completed in the MapTrack app on any phone. Failed items automatically raise work orders for the workshop or contractor. Compliance evidence captured at the point of work, with timestamps, GPS location and photos attached to each record.

AS/NZS 5667-aligned sample collection and chain-of-custody records
Failed items automatically trigger work orders to the workshop
Photos, GPS location and timestamps captured on every check
Works fully offline at remote pump stations and reservoirs
Build forms with AI or upload your existing inspection templates

Pre-start inspections

Accountability

Scan, assign and audit across catchments

QR code every pump, valve, probe, dosing line and field tool. GPS track crew vehicles and high-value mobile equipment. Bulk scan during routine site visits, assign assets to crews or contractors, and run audits against expected on-site lists in minutes, not hours.

Check-in and check-out field instruments on mobile
Bulk scanning for routine site visits and asset audits
Assign assets to crews, contractors, plants or schemes
GPS location for crew vehicles and high-value mobile gear
Geofence alerts when assets leave a plant or boundary

Asset tracking

Maintenance

Service pumps and plant when runtime says so

Trigger work orders from runtime hours, cycles and calendar combined, not arbitrary monthly reminders. OEM and telematics data feeds in automatically where integrated. Every service record lives alongside the asset tracking and compliance history, ready for the next EPA inspection or internal QA review.

Meter-based triggers: runtime hours, cycles, calendar combined
OEM and telematics data feeds in automatically where fitted
Work orders dispatched to workshop techs and contractors
Complete parts, labour and cost tracking by asset
Overdue alerts to prevent unplanned plant shutdowns

Maintenance & work orders

"Calibration records used to live in three spreadsheets and a filing cabinet, and producing evidence for an EPA query took the better part of a week. With MapTrack the calibration certificate is sitting against the probe, the sample record is geotagged at the bore, and the audit pack is one export. We have cut compliance reporting time substantially."

Asset Engineer

Australian water authority

400+

pump and plant assets tracked

AS/NZS-ready

sampling and calibration evidence

6 systems

consolidated into one platform

Integrations

OEM and telematics data, in one place

MapTrack integrates with the OEM and telematics platforms Australian water utilities already run, so runtime hours and GPS location drive maintenance and field crew utilisation automatically without manual data entry.

Runtime hour tracking for timely preventive servicing of pumps and generators
Live GPS location and geofence alerts for crew vehicles and mobile gear
Fault and diagnostic data where supported by your integration
Geofence-based time-on-site reporting for crew utilisation and contractor invoicing

See all integrations

Field-ready

Built for plants, pump stations and field crews

Water utility operations happen at remote pump stations and treatment plants, not the office. MapTrack runs on any phone or tablet with no specialist hardware required. Operators complete inspections, capture sample chain-of-custody and update meter readings directly from the field.

Offline mode means crews can keep working at remote reservoirs, bores and outlying pump stations with no signal, and data syncs automatically when back on coverage. Unlimited users means every operator, contractor, lab tech and compliance officer has access without per-seat fees.

Mobile app Inspections & forms Work orders

Offline sync

Works at remote sites

QR scan

Any standard phone camera

Unlimited users

Every operator and contractor

Asset visibility across every plant, pump station and reservoir

Track pumps, dosing systems, valves and field instruments across distributed catchments. Sampling, calibration and AS/NZS-aligned evidence built for Australian water authorities.

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Used across Australia & New Zealand
Per-asset pricing
Unlimited users

Get started

How water utilities get started

Most water authorities have their critical asset register imported, tagged and inspections running in MapTrack within days. Start with one treatment plant or scheme, then expand across the network.

Step 1

Import your critical asset register

Upload your existing asset list or start with a single treatment plant or scheme. Connect your telematics or OEM platforms so runtime hours and meter data feed in automatically.

Step 2

Tag and assign across plants and pump stations

Print durable QR labels for pumps, valves, probes, dosing lines and field tools. Organise assets by plant, scheme, region or catchment so each crew and engineer sees only what they need.

Step 3

Roll out inspections, schedule services, prove compliance

Operators complete inspections and sample collections on mobile from day one. Set runtime triggers for servicing. Calibration records, sampling evidence and inspection history captured automatically against each asset for EPA, DWQMF and internal QA reviews.

Compliance reporting time and unplanned plant downtime are the two biggest controllable costs in water utility asset management

MapTrack gives your operators and engineers the visibility, accountability and runtime triggers to cut both without adding headcount or replacing your SCADA platform.

Asset tracking & QR scanning QR & barcode labels GPS & OEM integrations Pre-starts & inspections Compliance & certificates Maintenance & work orders Meter-based servicing Scheduling & reservations Audits & stocktakes Service history Cost tracking Calibration tracking

Cut the reporting time

Compliance reporting and unplanned plant downtime are the two biggest controllable costs in water utility asset management

MapTrack gives your operators and engineers the visibility, accountability and runtime triggers to cut both without adding headcount or replacing your SCADA platform.

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Resources for water utility teams

Guides, calculators and templates relevant to water utility asset, sampling and compliance management.

Explore

Total visibility across the catchment, in one platform

Join Australian water authorities, councils and treatment plant operators using MapTrack to track distributed assets, run digital inspections, and keep audit-ready compliance evidence on tap.