Question 1

What is MapTrack?

Accepted Answer

MapTrack is an AI-powered asset tracking, maintenance and compliance platform built for teams that manage tools, equipment, plant and fleet across multiple sites and crews. It combines QR code and barcode scanning, GPS tracking, OEM telematics, digital pre-start inspections, work order management, compliance registers, scheduling and reservations, cost tracking, depreciation, reporting and analytics into one system. MapTrack works on mobile, tablet and desktop with full offline support. The platform is mobile-first. Operators complete pre-starts, scan assets, raise work orders and record meter readings from their phone, even with no internet connection. Data syncs automatically when the device reconnects. MapTrack is Australian-built and rated 4.8 on G2 and 4.9 on Capterra, the highest-rated asset tracking platform in Australia. It is trusted by companies including Saunders International, Mineral Resources, Hacer Group, Piacentini & Son and Supagas.

Question 2

What types of assets can MapTrack track?

Accepted Answer

MapTrack tracks any physical asset your team manages, from hand tools and test equipment through to heavy plant, fleet vehicles and fixed infrastructure. Common asset types include power tools, hand tools, safety equipment, generators, compressors, scaffolding, excavators, loaders, dump trucks, cranes, light vehicles, trailers, attachments (buckets, blades, rippers), IT equipment, medical devices, fire safety equipment and more. You can apply different tracking methods (QR code, barcode, GPS, OEM telematics) to different asset types within the same system, so a $50 hand drill and a $500,000 excavator are both managed in one register with the right level of tracking for each.

Question 3

How long does it take to set up MapTrack?

Accepted Answer

Most teams are running on MapTrack within one to two weeks. The typical approach is to start with one asset class or site, import or scan in assets, set up your first workflows (usually pre-starts or maintenance schedules) and roll out to field crews. MapTrack's onboarding team supports you through setup, data import and training at no additional cost. AI-powered data import can match and clean your existing spreadsheets automatically, identifying columns, deduplicating records and mapping to MapTrack fields. For larger enterprise rollouts, a phased approach works well: get adoption solid on one workflow, then expand to more asset types, sites and teams.

Question 4

Is there a free trial?

Accepted Answer

Yes. MapTrack offers a 30-day free trial with no credit card required. You get full access to the platform during the trial, including all features on the Pro plan. The onboarding team will help you set up and import your data so you can evaluate the platform with your real assets and workflows. There is no obligation. If MapTrack is not the right fit, you can walk away. If it is, you choose the plan that suits your asset count and feature requirements.

Question 5

What makes MapTrack different from other asset tracking software?

Accepted Answer

MapTrack is purpose-built for field-heavy industries where assets move between sites, crews and projects. Key differentiators include: per-asset pricing with unlimited users (not per-seat licensing that limits adoption), a mobile-first platform that works fully offline in remote locations, AI-powered asset creation and form building that reduces setup time, support for mixed tracking methods (QR codes, barcodes, GPS and OEM telematics) in one system, meter-based maintenance triggers from real equipment usage (not just calendar guesses), comprehensive compliance registers for pre-starts, certifications and inspections, and a full CMMS with work orders, service history and preventive scheduling. MapTrack is not designed for office inventory. It is built for the reality of managing distributed physical assets in construction, mining, trades, facilities and industrial environments.

Question 6

Who is MapTrack designed for, and who is it not for?

Accepted Answer

MapTrack is designed for teams managing physical assets that move between sites, crews and projects, typically in construction, civil, mining, trades, facilities, fleet, manufacturing and industrial environments. It is best suited for organisations with 50 to 50,000+ assets that need tracking, maintenance scheduling, compliance management or a combination of all three. MapTrack is not designed for software asset management, SaaS subscription tracking, consumer personal property cataloguing or office-based IT asset management where assets do not leave a building. If your assets are mobile, distributed across locations and managed by field teams, MapTrack is built for you. If your assets sit in one office and are managed by one person, a simpler tool may be a better fit.

Question 7

How does MapTrack pricing work?

Accepted Answer

MapTrack uses per-asset, volume-tiered pricing with unlimited users included on every plan. You pay based on the number of assets you track, not the number of people using the system. This means every operator, supervisor, mechanic, project manager and admin can access the platform without increasing your cost. There are no lock-in contracts. You can cancel anytime. Standard plan pricing starts from $1.00 per asset per month for tools and equipment (200–500 assets) and $4.00 per asset per month for fleet and plant (1–50 assets). Pro plan pricing starts from $1.60 per asset per month for tools and equipment and $12.00 per asset per month for fleet and plant. Rates decrease as your asset count grows. For example, the Standard tools rate drops to $0.55 per asset at 3,001–10,000 assets. Enterprise pricing is customised based on scale and requirements. Annual billing saves 20%.

Question 8

What is included in each plan?

Accepted Answer

MapTrack has three plans. Standard includes the core asset register, QR and barcode scanning, pre-start inspections, limited work orders, role-based access control (up to 4 roles) and limited alerts (up to 2 rules). Pro (the most popular plan) adds everything in Standard plus reservations and scheduling, work order scheduling, meter-based maintenance, inspection-to-work-order automation, geofences, up to 20 alert rules, custom reports, webhooks and condition reporting. Enterprise includes everything in Pro plus SSO (SAML), Active Directory integration, regional AWS hosting, dedicated support, unlimited custom roles, full API access, advanced integrations and data scoping. All plans include unlimited users, offline support and a 30-day free trial.

Question 9

Do I pay per user or per seat?

Accepted Answer

No. MapTrack pricing is per asset, not per user. You get unlimited users on every plan at no additional cost. This is a core design decision. We believe your whole team should have access to your asset data without worrying about licence counts. Whether you have 5 people or 500 using the platform, the cost is the same. You only pay more when you add more assets to the register. This removes the barrier to rolling out tracking, inspections and compliance to every operator, supervisor and mechanic in your organisation.

Question 10

Are there long-term contracts?

Accepted Answer

No. MapTrack has no lock-in contracts. You can cancel anytime. You are billed monthly or annually, with the annual option saving you 20%. But you are never locked in to a minimum term. We earn your business every month through the value the platform delivers. This means you can start with a small trial, prove the value, and scale up when you are ready without any contractual risk.

Question 11

Is MapTrack suitable for small businesses?

Accepted Answer

Yes. MapTrack's per-asset pricing model means small businesses pay only for the assets they track. A trades team with 200 tools and 5 vehicles on the Standard plan would pay approximately $220 per month with unlimited users included. The platform is designed to be easy to set up without dedicated IT staff - scan QR codes with your phone, complete pre-starts on mobile, and manage work orders from anywhere. Small teams often start with QR code tracking and pre-start inspections, then add maintenance scheduling and GPS as they grow.

Question 12

Is MapTrack available internationally with USD pricing?

Accepted Answer

Yes. MapTrack offers flat-rate USD pricing for international customers in the United States, Canada, United Kingdom, New Zealand and worldwide. The Standard plan is $99 per month (USD) for up to 200 assets with unlimited users. The Pro plan is $199 per month (USD) for up to 500 assets with unlimited users. Enterprise pricing is custom. International customers get the same platform, features and support as Australian customers. Billing is via Stripe in USD with no setup fees, no lock-in contracts and a 30-day free trial. Annual billing saves 20%.

Question 13

What types of tracking does MapTrack support?

Accepted Answer

MapTrack supports multiple tracking methods that you can mix and match across your asset fleet. QR code and barcode scanning for identification, audits and field updates - operators scan with their phone camera to check-in, check-out, inspect or update any asset. GPS tracking (where hardware devices are installed) for live location on a map, geofence boundaries, movement history and utilisation reporting. OEM and telematics data feeds for automatic meter readings (engine hours, odometer, runtime), location, fuel consumption and fault codes from equipment manufacturers. And BLE beacons for proximity-based tracking in warehouses, yards and indoor environments. You choose which method suits each asset type, all data feeds into one register.

Question 14

How does QR code and barcode scanning work?

Accepted Answer

Every asset gets a unique QR code label. MapTrack supplies heavy-duty outdoor labels as an add-on (UV-resistant, weatherproof, designed for construction and industrial environments), or you can print your own from the platform. Operators scan the QR code with their phone camera. No special hardware or app is needed to pull up the asset record. From there they can check-in or check-out the asset, complete a pre-start inspection, raise a work order, update location, record a meter reading, add photos or view the full service history. Bulk scanning is also available for stocktakes and site audits, allowing teams to verify hundreds of assets quickly across a site.

Question 15

Do I need special hardware for QR code scanning?

Accepted Answer

No. QR code scanning uses your phone or tablet camera. There is no app to install and no special scanner hardware required. MapTrack runs in your web browser and accesses the device camera directly. Any modern iPhone, Android phone, iPad or Android tablet works. For environments where phones are not practical (for example, warehouse receiving), handheld barcode scanners can also be used with MapTrack's barcode format.

Question 16

How does GPS tracking work in MapTrack?

Accepted Answer

For assets with GPS hardware installed (typically plant, heavy equipment and fleet vehicles), MapTrack shows live location on a map, records movement history and supports geofencing. You can set up geofence boundaries around your sites, depots and yards, and receive alerts when assets enter, leave or are moved outside business hours. GPS data feeds into utilisation reporting so you can see how much time each asset spends on-site, idle or in transit. This helps identify underutilised equipment, verify time-on-site for billing, and detect unauthorised movement or theft. MapTrack integrates with a wide range of GPS hardware providers - ask the team which devices work best for your fleet.

Question 17

What is OEM telematics integration?

Accepted Answer

OEM telematics integration means MapTrack connects directly to your equipment manufacturer's data feeds. For brands like Caterpillar, Komatsu, John Deere, Hitachi, JCB, Volvo, Bobcat and Liebherr, MapTrack pulls in engine hours, odometer readings, GPS location, fuel consumption, fault codes and operational data automatically without any manual entry. This data powers meter-based maintenance triggers, so work orders are created when an excavator hits its 500-hour service interval based on actual usage, not a calendar guess. It also enables accurate utilisation reporting, fuel efficiency tracking and predictive maintenance planning across your entire fleet.

Question 18

Can I use different tracking methods for different assets?

Accepted Answer

Yes, and this is a core strength of MapTrack. In the same system you might have QR-code-only tracking on hand tools (low cost, high volume), GPS devices on fleet vehicles (live location and geofencing), OEM telematics on excavators and loaders (automatic engine hours and fault codes), and barcode scanning on IT equipment (existing barcode formats). Each asset type uses the tracking method that makes sense for its value, how it moves and what data you need. All data feeds into one unified register with a single view of your entire fleet - regardless of tracking method.

Question 19

How does MapTrack handle maintenance and work orders?

Accepted Answer

MapTrack includes a full CMMS (computerised maintenance management system). You can create, assign and track work orders from desktop or mobile. Work orders can be triggered manually, from failed pre-start inspections, from meter-based thresholds (for example every 500 engine hours or every 10,000 km), or on a calendar schedule (weekly, monthly, quarterly). Each work order tracks the assigned mechanic or technician, parts used, labour hours, costs, photos, notes and completion status. When a work order is completed, the service record is automatically added to the asset's service history timeline. Overdue work orders are flagged with alerts, and managers can view all open, in-progress and completed work orders in a dashboard.

Question 20

Can MapTrack trigger maintenance from engine hours or odometer?

Accepted Answer

Yes. MapTrack supports meter-based maintenance scheduling driven by engine hours, odometer, runtime or any custom meter reading. Where you have OEM or telematics integrations, meter data flows in automatically, so a work order is created when the excavator hits its 500-hour service interval, not on a calendar guess. Manual meter readings can also be entered on mobile where telematics is not fitted (for example, an operator records the hour meter during a pre-start inspection). This prevents both over-servicing (wasting money on unnecessary services) and under-servicing (missing intervals and causing breakdowns). You can set multiple service intervals on the same asset. For example, a 250-hour minor service and a 1,000-hour major service.

Question 21

Does MapTrack support preventive maintenance scheduling?

Accepted Answer

Yes. You can set up preventive maintenance schedules based on time intervals (weekly, monthly, quarterly, annually), meter readings (every 250 hours, every 10,000 km, every 500 runtime hours) or both - whichever threshold is reached first triggers the work order. When a threshold is reached, MapTrack automatically creates a work order, assigns it to the right person or team, and sends notifications. This shifts your operation from reactive maintenance (fixing breakdowns after they happen) to preventive maintenance (servicing before failure occurs). Preventive schedules can be applied individually or in bulk across asset groups. For example, applying the same 250-hour service schedule to every excavator in your fleet.

Question 22

Can failed inspections automatically create work orders?

Accepted Answer

Yes. When an operator completes a pre-start inspection and flags a defect - cracked windscreen, faulty brake lights, leaking hydraulics, worn tyres, damaged safety guard. MapTrack can automatically generate a work order with the defect details, photos, GPS location and the operator's notes. The work order is assigned to your maintenance team so the issue is tracked from identification through to rectification. This closes the loop between field inspections and workshop repairs, ensuring defects do not get lost on paper forms or in verbal reports. The asset record shows the complete chain: inspection failed, work order created, repair completed, asset returned to service.

Question 23

How does service history work?

Accepted Answer

Every asset in MapTrack has a complete service history timeline showing every work order, inspection, meter reading, parts replacement, cost entry and note in chronological order. When a mechanic completes a work order, the service record is automatically added. When an operator completes a pre-start, the inspection result appears. When meter data flows in from telematics, the reading is recorded. This means anyone can scan an asset's QR code and instantly see its full maintenance history. What was done, when, by whom and at what cost. Service history is searchable, filterable and exportable for audits, resale documentation or warranty claims.

Question 24

How does MapTrack handle pre-start inspections?

Accepted Answer

Operators scan the asset's QR code with their phone, select the pre-start form for that asset type and complete the checklist. Each response is timestamped and GPS-tagged automatically. Photos can be attached to any checklist item as evidence. If a defect is found, it is flagged immediately, and can auto-trigger a work order assigned to your maintenance team. All pre-start records are stored against the asset and are searchable for audits. MapTrack supports custom forms for different asset types: excavator pre-starts, vehicle pre-starts, crane pre-starts, scaffold inspections, generator checks, forklift inspections and more. Pre-starts can be mandatory before an asset can be checked out, ensuring compliance is enforced at the point of use.

Question 25

How does compliance tracking work?

Accepted Answer

Every compliance event - pre-starts, calibrations, test and tag records, certifications, registrations, safety inspections, condition assessments - is attached to the asset record in MapTrack. You can store PDFs, certificates, photos and signed documents against any asset. Expiry dates trigger alerts before they lapse, so nothing falls through the cracks. When an auditor, safety inspector or regulator needs evidence, you can search, filter and export compliance records for any asset, site, date range, category or form type. Reports can be generated as PDF, CSV or Excel. No more filing cabinets, lost paperwork or scrambling before an audit.

Question 26

Can I create custom inspection forms?

Accepted Answer

Yes. MapTrack supports fully custom inspection and checklist forms. You can build them from scratch using the form builder, upload an existing PDF form, or use AI to convert a paper form into a digital form automatically. Just photograph or upload the form and MapTrack's AI creates a digital version. Forms support multiple field types including yes/no, pass/fail, text, numbers, photos, signatures, dropdowns, multi-select, date pickers and file attachments. Conditional logic lets you show or hide fields based on previous answers (for example, if a brake check fails, show a follow-up field for defect details and photos). MapTrack also provides a free template library with ready-to-use checklists including vehicle pre-start, equipment pre-start, forklift pre-start, scaffold inspection, fire extinguisher inspection, test and tag, preventive maintenance, safety inspection, asset audit, work order job card, calibration record, hire handover and more.

Question 27

Does MapTrack support test and tag, calibration and certification tracking?

Accepted Answer

Yes. You can record test and tag results, calibration dates and readings, certification expiry dates, registration renewals and any recurring compliance event against each asset. Set up alerts to notify you 30, 60 or 90 days before expiry so nothing lapses. All records are searchable and exportable for audits. This is used for electrical test and tag, fire extinguisher inspections, crane certifications, pressure vessel inspections, scaffold inspections, safety harness certifications, gas detector calibrations, measuring instrument calibrations and any other compliance requirement your industry demands. Free downloadable templates are available for test and tag checklists, fire extinguisher inspection forms, calibration records and scaffold inspection checklists.

Question 28

Can MapTrack handle condition reporting and asset assessments?

Accepted Answer

Yes. Condition reporting lets operators and supervisors record the current state of an asset with photos, ratings and notes at any time, not just during formal inspections. This is useful for recording wear and tear, documenting damage after a shift, capturing condition before and after hire or handover, and tracking asset degradation over time. Condition reports are stored on the asset timeline alongside inspections, work orders and service history, giving a complete picture of the asset's lifecycle and state.

Question 29

What AI features does MapTrack include?

Accepted Answer

MapTrack includes several AI-powered features designed to reduce setup time and ongoing admin. AI asset creation lets you photograph an asset and MapTrack will identify it, suggest the make, model, category and specifications, then create the asset record for you to review and confirm. AI form creation converts a PDF form, a photo of a paper form, or a text description into a fully functional digital inspection form. AI data import takes your existing spreadsheets and automatically matches columns to MapTrack fields, identifies duplicates, and cleans the data for import. The alert builder lets you create automation rules that trigger notifications, work orders or escalations based on conditions like meter readings, compliance expiry dates, scan activity or inspection results.

Question 30

How does AI asset creation work?

Accepted Answer

Take a photo of an asset with your phone. MapTrack's AI identifies the equipment type, brand and model, then pre-fills the asset record with suggested details, including category, specifications, typical service intervals and even reference images. You review the suggestions, adjust anything that needs changing, and confirm. The asset is added to your register in seconds instead of minutes. This dramatically speeds up initial setup when you are bringing hundreds or thousands of assets into the system. It is also useful for ad-hoc additions - a supervisor spots an unregistered tool on-site, photographs it, and has it in the system before they walk away.

Question 31

How does AI form creation work?

Accepted Answer

Upload a PDF of an existing paper form, take a photo of a printed checklist, or describe the form you need in plain text. MapTrack's AI analyses the content and creates a digital version with the appropriate field types - pass/fail, yes/no, text inputs, photo fields, signature boxes, dropdowns and conditional logic. You can review and edit the generated form before publishing it. This means you can digitise your entire library of paper pre-start checklists, safety inspections, handover forms and condition reports in minutes rather than hours, without manually rebuilding each form from scratch.

Question 32

How does the alert and automation system work?

Accepted Answer

MapTrack's alert builder lets you create rules that trigger actions based on conditions. Examples include: alert the fleet manager when any excavator's engine hours reach a service interval, notify the safety team immediately when a pre-start inspection fails, send a reminder 30 days before a certification expires, flag assets that have not been scanned in 60 days, or escalate overdue work orders to a supervisor. Alerts can be delivered via email, push notification or in-app notification. You can set up multiple alerts per asset type with different recipients and escalation paths. The Pro plan includes up to 20 alert rules; Enterprise is unlimited.

Question 33

How do asset transfers work between teams and sites?

Accepted Answer

When an asset needs to move from one person, crew, site or project to another, the current holder initiates a transfer in MapTrack. They select the asset (or scan its QR code), choose the recipient and confirm the handover. The transfer is timestamped and GPS-tagged. The receiving party can be required to accept the transfer on their device, creating a two-sided handover record. Photos can be attached to document the asset's condition at the point of transfer. The asset's location, assignment and status update automatically in the register. This works for individual transfers (one tool to one person) and bulk transfers (a crate of tools moving to a new site).

Question 34

Can I require acceptance when transferring assets?

Accepted Answer

Yes. MapTrack supports acceptance-based transfers where the recipient must confirm they have received the asset before the transfer is finalised. This creates a two-sided record - the sender confirmed dispatch, the receiver confirmed receipt. If the recipient rejects the transfer (for example, the asset is damaged or the wrong item was sent), the transfer is flagged. This is particularly useful for high-value assets, inter-site transfers, contractor handovers and hire equipment returns where clear accountability is required.

Question 35

Is transfer and assignment history tracked for audits?

Accepted Answer

Yes. Every asset in MapTrack has a complete assignment and transfer history showing every person, crew, site and project it has been assigned to with timestamps, GPS locations, photos and acceptance records. This chain-of-custody audit trail is searchable and exportable. It answers questions like: who had this asset on a specific date, when did it leave a site, who signed for it, and what condition was it in at handover. This is used for loss investigations, insurance claims, hire billing, contractor accountability and regulatory audits.

Question 36

What types of costs can MapTrack track?

Accepted Answer

MapTrack tracks all costs associated with an asset throughout its lifecycle. This includes purchase or acquisition cost, maintenance and repair costs (parts, labour, third-party invoices), hire and rental charges, fuel and consumables, insurance, registration and compliance costs, and disposal or sale value. Costs can be entered manually, linked to work orders (parts and labour are captured during work order completion), or imported from accounting integrations. Each cost entry is dated and categorised, building a complete cost-of-ownership picture for every asset in your fleet.

Question 37

Does MapTrack track asset depreciation?

Accepted Answer

Yes. MapTrack supports asset depreciation tracking with multiple calculation methods including straight-line, diminishing value (reducing balance) and usage-based depreciation. You can set the purchase date, purchase price, useful life, residual value and depreciation method for each asset. MapTrack calculates the current book value, accumulated depreciation and remaining useful life automatically. Depreciation data can be exported to your accounting software (Xero, QuickBooks, MYOB, NetSuite) for financial reporting. This is useful for fixed-asset registers, insurance valuations, tax depreciation schedules and replacement planning.

Question 38

Can costs be allocated to projects or job sites?

Accepted Answer

Yes. Costs in MapTrack can be allocated to specific projects, job sites, cost centres or departments. When a work order is completed on-site, the parts and labour costs are attributed to that project. When geofence data shows an asset spent 3 weeks on a specific site, that time-on-site data can be used for project costing and billing. This gives project managers visibility into the true equipment cost of each job. Not just the hire rate, but the actual maintenance, fuel and wear costs incurred while the asset was on their project.

Question 39

How does cost data integrate with accounting software?

Accepted Answer

MapTrack integrates with Xero, QuickBooks, MYOB and NetSuite. Asset purchase costs, depreciation schedules, maintenance expenses, parts costs and disposal values can flow between MapTrack and your accounting system. This reduces double-entry, ensures your fixed-asset register matches your accounting records, and gives your finance team accurate cost data without manual exports. For enterprise customers, custom integrations via the API or integration platforms like Workato can connect MapTrack cost data to ERP systems, data warehouses and BI tools.

Question 40

How does asset scheduling and reservations work?

Accepted Answer

MapTrack provides a visual scheduling view where you can see asset availability across your fleet and create reservations for future dates. Project managers or supervisors select the asset they need, choose the dates, assign it to a person, crew or site, and confirm the booking. The reservation appears on the asset's timeline and in the fleet planning view. When the reservation date arrives, the asset status updates and notifications are sent. When the asset is due back, return reminders are triggered. This replaces spreadsheets, whiteboards and verbal arrangements for equipment planning.

Question 41

Can scheduling prevent double-bookings?

Accepted Answer

Yes. MapTrack's scheduling system shows real-time availability for every asset. If an asset is already booked for a date range, it is flagged as unavailable. This prevents double-bookings and the conflicts that arise when two project managers assume they have the same excavator on the same day. The planning view gives fleet managers a clear picture of which assets are available, which are booked and which are in maintenance, so equipment allocation decisions are based on real data, not assumptions.

Question 42

How do reservations integrate with maintenance schedules?

Accepted Answer

Reservations and maintenance schedules are linked in MapTrack. If an asset has a service due during a reservation period, the system flags the conflict. Fleet managers can adjust the reservation, reschedule the service, or plan a swap asset. This prevents the situation where an asset is booked for a project but needs to go to the workshop for its 500-hour service - a common source of project delays and unplanned downtime. The visual planning view shows both reservations and scheduled maintenance side by side.

Question 43

What reports does MapTrack provide?

Accepted Answer

MapTrack includes standard reports for asset register summaries, work order status and history, compliance status and expiry alerts, pre-start inspection results, maintenance costs by asset or fleet, meter reading trends, asset utilisation (GPS-based), transfer and assignment history, depreciation schedules and cost-of-ownership analysis. Reports can be filtered by date range, asset type, site, crew, status and other dimensions. Results can be exported to CSV, Excel or PDF. The Pro and Enterprise plans also support custom reports where you choose the columns, filters, groupings and sort order.

Question 44

Can I create custom reports?

Accepted Answer

Yes, on the Pro and Enterprise plans. Custom reports let you choose exactly which data fields to include, how to filter and group the data, and how to sort the results. You can save custom reports for reuse and schedule them for automatic delivery by email - daily, weekly or monthly. This is useful for executive dashboards, project cost reports, compliance summaries for regulators, and operational KPIs. Reports can be exported to CSV, Excel or PDF, or accessed via the API for integration with BI tools like Power BI, Tableau or Looker.

Question 45

How does utilisation reporting work?

Accepted Answer

For assets with GPS tracking, MapTrack calculates utilisation metrics including time on-site, idle time, transit time and total operating hours. Geofence data shows how long each asset spent at each site. This answers questions like: is this excavator being used enough to justify its cost, should we redeploy it to another project, or are we paying for assets that sit idle? Utilisation data helps fleet managers right-size their fleet, identify underperforming assets, justify hire versus purchase decisions and verify time-on-site for project billing.

Question 46

Does MapTrack work offline in the field?

Accepted Answer

Yes. MapTrack is built for field use with full offline support. Operators can scan QR codes, complete pre-start inspections, raise work orders, update asset details, record meter readings, take photos and complete transfers, all with no internet connection. Data is stored locally on the device and syncs automatically when connectivity returns. There is no data loss - the system queues all changes and uploads them in order. This is critical for construction sites, mine sites, remote road corridors, pipeline projects, underground work and rural locations where cellular coverage is limited or absent.

Question 47

What devices does MapTrack work on?

Accepted Answer

MapTrack works on any device with a modern web browser - iPhone, Android phone, iPad, Android tablet, Windows laptop, Mac and desktop. The platform is mobile-first with full feature parity across all devices. There is no native app to install from an app store. It runs in your browser (Safari, Chrome, Edge, Firefox). QR code scanning uses your device camera, so no separate scanner hardware is needed. The interface automatically adapts to screen size, so a supervisor on a phone in the field and a fleet manager on a desktop in the office see the same data in a layout optimised for their device.

Question 48

Is the mobile experience the same as desktop?

Accepted Answer

Yes. MapTrack has full feature parity on mobile, tablet and desktop. Operators in the field can do everything that an administrator can do on desktop - scan assets, complete inspections, raise work orders, approve transfers, view service history, check GPS locations, record meter readings and run reports. The mobile interface is designed for one-handed use with gloves on, with large touch targets and clear visual hierarchy. It is optimised for the conditions field teams actually work in - bright sunlight, dust, rain and time pressure.

Question 49

What integrations does MapTrack support?

Accepted Answer

MapTrack integrates with OEM telematics (Caterpillar, Komatsu, John Deere, Hitachi, JCB, Volvo, Bobcat, Liebherr, Develon, Hyundai and more), telematics platforms (Samsara, Geotab, Teletrac Navman, Motive, Verizon Connect, eRoads, Ctrack, MiX Telematics and others), fuel card providers (FleetCard, Ampol, BP, Shell and more), accounting software (Xero, QuickBooks, MYOB, NetSuite) and business tools. Enterprise customers can use integration platforms like Workato for custom workflows connecting MapTrack to ERP systems, HR platforms and project management tools. All standard integrations are managed from within MapTrack. No coding required.

Question 50

Does MapTrack have an API?

Accepted Answer

Yes. MapTrack provides a modern REST API with full documentation. The API lets you read and write asset data, work orders, inspections, meter readings, transfers, compliance records and more. It supports authentication via API keys with scoped permissions. Common API use cases include syncing asset data to a data warehouse for BI reporting, connecting MapTrack to an ERP or project management system, building custom workflow automations, and integrating with internal tools. Webhooks are available for real-time event notifications (for example, trigger an action in another system when a work order is completed). The API is available on the Enterprise plan. Webhooks are available on Pro and Enterprise.

Question 51

Can I connect MapTrack to my accounting software?

Accepted Answer

Yes. MapTrack integrates with Xero, QuickBooks, MYOB and NetSuite. Asset purchase costs, depreciation data, maintenance expenses, parts costs and disposal values can flow between systems. This reduces double-entry, ensures your fixed-asset register in MapTrack matches your accounting records, and gives your finance team accurate asset cost data without manual spreadsheet exports. The integration syncs key financial data while keeping the operational detail (inspections, work orders, GPS data) in MapTrack where your operations team needs it.

Question 52

Which industries does MapTrack serve?

Accepted Answer

MapTrack is used across field-heavy industries where assets move between sites, crews and projects. Core industries include construction (Piacentini & Son, Hacer Group), civil contracting, mining and resources (Mineral Resources), electrical contracting, plumbing (Specialised Plumbing & Drainage, Brown Plumbing & Civil), HVAC, oil and gas, facilities management, fleet and transport, manufacturing (Concept Tanks), fire safety and protection, building services (Axis Services Group) and landscaping. The platform is also used by healthcare organisations (medical equipment tracking), education institutions (IT and lab equipment), government and councils (fleet and infrastructure assets), aviation (ground support equipment), energy and utilities (Supagas) and infrastructure operators. The platform is flexible enough to manage any physical asset, from hand tools to heavy plant to fixed infrastructure.

Question 53

Is MapTrack suitable for construction and trades teams?

Accepted Answer

Yes. MapTrack is purpose-built for construction, civil, electrical, plumbing and HVAC teams. The platform handles tools, equipment, plant and vehicles that move between job sites and crews - often daily. Features like QR scanning for checkout and check-in, pre-start inspections, work orders, GPS tracking, compliance registers and offline support are designed for the way construction and trades teams actually work - on-site, on mobile, often with limited connectivity. Contractors managing tools across multiple subcontractors and sites use MapTrack to maintain accountability and prevent loss. Construction customers include Piacentini & Son (reduced loss, better accountability and clearer asset usage), Hacer Group (know exactly where their gear is, who has it and when it needs servicing) and Brown Plumbing & Civil (scheduling, servicing and docs - crew now do everything by scanning a QR code). The per-asset pricing with unlimited users means every operator, foreman and project manager can access the platform without increasing costs.

Question 54

What are the most common use cases?

Accepted Answer

The most common use cases for MapTrack include: tool theft prevention and recovery (know who has what and where, with QR-based check-in/check-out and GPS alerts), equipment maintenance scheduling (prevent breakdowns with meter-based and calendar-based preventive servicing), pre-start and compliance inspections (digital forms with photos, timestamps and automated work order triggers), asset audits and stocktakes (bulk QR scanning across sites to verify asset locations), fleet pre-start inspections (daily vehicle checks with defect-to-work-order flow), equipment utilisation tracking (GPS-based time-on-site and idle analysis), hire and rental tracking (who has hired equipment, when it is due back, condition at handover), fire extinguisher inspections and test and tag (recurring compliance with expiry alerts), calibration tracking (scheduled calibration with certificate storage), shutdown and turnaround management (mobilise, track and demobilise assets for shutdowns) and multi-site equipment management (visibility across depots, warehouses, job sites and projects).

Question 55

Is MapTrack suitable for mining and resources teams?

Accepted Answer

Yes. MapTrack is used by mining and resources companies to manage plant, fleet, tools and safety equipment across mine sites, processing plants, exploration camps and maintenance workshops. Key features for mining include meter-based maintenance driven by engine hours from OEM telematics (Caterpillar, Komatsu, Hitachi), digital pre-start inspections with defect-to-work-order automation, GPS geofencing for site boundaries and restricted zones, compliance registers for safety certifications and calibrations, and offline support for underground and remote locations with no cellular coverage. MapTrack helps mining teams shift from reactive to preventive maintenance, reduce unplanned downtime and maintain audit-ready compliance records.

Question 56

Is MapTrack suitable for enterprise and multi-site teams?

Accepted Answer

Yes. MapTrack supports enterprise deployments with SSO (SAML), Active Directory integration, role-based access control (RBAC), regional data hosting on AWS and a modern API. Multi-site teams can manage assets across depots, job sites, warehouses, workshops and projects from one platform with scoped access so users see only what is relevant to their site, region or role. Asset data, work orders, inspections and compliance records are centralised but access-controlled. MapTrack is used by teams managing from 50 to over 50,000 assets across multiple locations. Enterprise customers receive a dedicated success manager, priority support, custom onboarding and SLA-backed service levels.

Question 57

How secure is MapTrack?

Accepted Answer

MapTrack is hosted on AWS with regional data hosting options (Australia, US, EU). The platform uses encryption in transit (TLS 1.2+) and at rest (AES-256). Role-based access control ensures users only see data relevant to their role, site and organisational unit. SSO integration supports SAML 2.0 for enterprise identity management, allowing single sign-on through your existing identity provider (Okta, Azure AD, Google Workspace and others). Regular security audits and penetration testing are conducted by independent third parties. Data backups are automated and geo-redundant. The platform is designed to meet the security and compliance requirements of enterprise customers in regulated industries.

Question 58

Does MapTrack support role-based access control?

Accepted Answer

Yes. MapTrack supports granular role-based access control (RBAC). You can define custom roles with specific permissions. What data users can see, which sites they can access, what actions they can perform (view only, edit, approve, admin). The Essential plan includes up to 4 standard roles covering common needs (admin, manager, operator, viewer). Pro includes more role flexibility. Enterprise includes unlimited custom roles with full data scoping by site, region, asset type or organisational unit. This means a site supervisor sees only their site's assets, a regional manager sees all sites in their region, and a fleet manager sees all vehicles across the company. Each with appropriate permissions.

Question 59

Does MapTrack support multi-region or global deployments?

Accepted Answer

Yes. MapTrack's Enterprise plan includes regional data hosting on AWS, so your data can be stored in Australia, the United States, Europe or other AWS regions as required by your data sovereignty or regulatory requirements. Multi-region organisations can manage assets across countries from a single platform, with regional data residency where needed. The platform supports multiple time zones, currency display and localised date formats. For organisations with assets in multiple countries, MapTrack provides one unified register with region-appropriate data handling.

Question 60

Does MapTrack work outside Australia?

Accepted Answer

Yes. MapTrack is available globally and is actively expanding into the United States, Canada, United Kingdom, New Zealand and other markets. The platform works anywhere. QR code scanning, GPS tracking, mobile inspections, work orders and compliance management all function the same regardless of location. International customers sign up with the same platform, get the same features and benefit from the same mobile-first, offline-capable experience. The only differences are pricing currency (USD for international customers versus AUD for Australian customers) and default data hosting region (which can be customised for Enterprise customers).

Question 61

What is MapTrack's international pricing in USD?

Accepted Answer

International pricing is in USD with simple flat-rate packages. The Standard plan is $99 per month (USD) for up to 200 assets with unlimited users, including QR scanning, pre-start inspections, basic maintenance and offline support. The Pro plan is $199 per month (USD) for up to 500 assets with unlimited users - adding reservations, work orders, meter-based maintenance, automation, geofences, custom reports and API access. Enterprise pricing is custom and includes SSO, regional data hosting, dedicated support and unlimited scale. Annual billing saves 20%. There are no setup fees, no lock-in contracts, and a 30-day free trial with no credit card required.

Question 62

What currency does MapTrack bill international customers in?

Accepted Answer

Australian customers are billed in AUD. International customers (United States, Canada, United Kingdom, New Zealand and all other countries) are billed in USD via Stripe. All pricing on the international pricing page is displayed in USD. You can pay with any major credit card. There are no currency conversion fees from MapTrack. Your bank may apply standard international transaction fees depending on your card issuer.

Question 63

Where is MapTrack data hosted and can I choose a region?

Accepted Answer

MapTrack runs on Amazon Web Services (AWS). By default, all data is hosted in Australia (AWS ap-southeast-2, Sydney region). Enterprise customers can request regional data hosting in the United States or Europe to meet data sovereignty, regulatory or latency requirements. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256) regardless of hosting region. Automated geo-redundant backups ensure data resilience. For organisations with strict data residency requirements, such as US federal contractors, EU GDPR compliance or industry-specific regulations - regional hosting ensures your data stays in the required jurisdiction.

Question 64

What are MapTrack's support hours for international customers?

Accepted Answer

Email support is available Monday to Friday for all customers globally. Live chat is available during AEST (Australian Eastern Standard Time) business hours, which overlaps with US evening hours (Eastern Time) and UK morning hours (GMT/BST). MapTrack is actively expanding support coverage as the international customer base grows. Enterprise customers receive priority support with dedicated success managers. For urgent issues outside live chat hours, email support is monitored and responded to within one business day. All onboarding support - data import, configuration, training - is included at no additional cost for international customers, delivered via video call.

Frequently Asked Questions

MapTrack at a glance

Getting Started

Pricing & Plans

Tracking Methods

Maintenance & Work Orders

Compliance, Inspections & Pre-Starts

AI & Automation

Asset Transfers & Handover

Cost Tracking & Depreciation

Scheduling & Reservations

Reporting & Analytics

Mobile & Offline

Integrations & API

Industries & Use Cases

Enterprise, Security & Scale

International & Global

Switching to MapTrack

See MapTrack in action

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