Frequently Asked Questions

MapTrack is an AI-powered asset tracking, maintenance and compliance platform built for teams that manage tools, equipment, plant and fleet across multiple sites and crews. It combines QR code and barcode scanning, GPS tracking, OEM telematics, digital pre-start inspections, work order management, compliance registers, scheduling and reservations, cost tracking, depreciation, reporting and analytics into one system. MapTrack works on mobile, tablet and desktop with full offline support. The platform is mobile-first. Operators complete pre-starts, scan assets, raise work orders and record meter readings from their phone, even with no internet connection. Data syncs automatically when the device reconnects. MapTrack is Australian-built and rated 4.9 on G2 and 4.9 on Capterra, the highest-rated asset tracking platform in Australia. It is trusted by companies including Saunders International, Mineral Resources, Hacer Group, Piacentini & Son and Supagas.

MapTrack tracks any physical asset your team manages, from hand tools and test equipment through to heavy plant, fleet vehicles and fixed infrastructure. Common asset types include power tools, hand tools, safety equipment, generators, compressors, scaffolding, excavators, loaders, dump trucks, cranes, light vehicles, trailers, attachments (buckets, blades, rippers), IT equipment, medical devices, fire safety equipment and more. You can apply different tracking methods (QR code, barcode, GPS, OEM telematics) to different asset types within the same system, so a $50 hand drill and a $500,000 excavator are both managed in one register with the right level of tracking for each.

Most teams are running on MapTrack within one to two weeks. The typical approach is to start with one asset class or site, import or scan in assets, set up your first workflows (usually pre-starts or maintenance schedules) and roll out to field crews. MapTrack's onboarding team supports you through setup, data import and training at no additional cost. AI-powered data import can match and clean your existing spreadsheets automatically, identifying columns, deduplicating records and mapping to MapTrack fields. For larger enterprise rollouts, a phased approach works well: get adoption solid on one workflow, then expand to more asset types, sites and teams.

Yes. MapTrack offers a 30-day free trial with no credit card required. You get full access to the platform during the trial, including all features on the Pro plan. The onboarding team will help you set up and import your data so you can evaluate the platform with your real assets and workflows. There is no obligation. If MapTrack is not the right fit, you can walk away. If it is, you choose the plan that suits your asset count and feature requirements.

MapTrack is purpose-built for field-heavy industries where assets move between sites, crews and projects. Key differentiators include: per-asset pricing with unlimited users (not per-seat licensing that limits adoption), a mobile-first platform that works fully offline in remote locations, AI-powered asset creation and form building that reduces setup time, support for mixed tracking methods (QR codes, barcodes, GPS and OEM telematics) in one system, meter-based maintenance triggers from real equipment usage (not just calendar guesses), comprehensive compliance registers for pre-starts, certifications and inspections, and a full CMMS with work orders, service history and preventive scheduling. MapTrack is not designed for office inventory. It is built for the reality of managing distributed physical assets in construction, mining, trades, facilities and industrial environments.

MapTrack is designed for teams managing physical assets that move between sites, crews and projects, typically in construction, civil, mining, trades, facilities, fleet, manufacturing and industrial environments. It is best suited for organisations with 50 to 50,000+ assets that need tracking, maintenance scheduling, compliance management or a combination of all three. MapTrack is not designed for software asset management, SaaS subscription tracking, consumer personal property cataloguing or office-based IT asset management where assets do not leave a building. If your assets are mobile, distributed across locations and managed by field teams, MapTrack is built for you. If your assets sit in one office and are managed by one person, a simpler tool may be a better fit.

MapTrack supports multiple tracking methods that you can mix and match across your asset fleet. QR code and barcode scanning for identification, audits and field updates - operators scan with their phone camera to check-in, check-out, inspect or update any asset. GPS tracking (where hardware devices are installed) for live location on a map, geofence boundaries, movement history and utilisation reporting. OEM and telematics data feeds for automatic meter readings (engine hours, odometer, runtime), location, fuel consumption and fault codes from equipment manufacturers. And BLE beacons for proximity-based tracking in warehouses, yards and indoor environments. You choose which method suits each asset type, all data feeds into one register.

Every asset gets a unique QR code label. MapTrack supplies heavy-duty outdoor labels as an add-on (UV-resistant, weatherproof, designed for construction and industrial environments), or you can print your own from the platform. Operators scan the QR code with their phone camera. No special hardware or app is needed to pull up the asset record. From there they can check-in or check-out the asset, complete a pre-start inspection, raise a work order, update location, record a meter reading, add photos or view the full service history. Bulk scanning is also available for stocktakes and site audits, allowing teams to verify hundreds of assets quickly across a site.

No. QR code scanning uses your phone or tablet camera. There is no app to install and no special scanner hardware required. MapTrack runs in your web browser and accesses the device camera directly. Any modern iPhone, Android phone, iPad or Android tablet works. For environments where phones are not practical (for example, warehouse receiving), handheld barcode scanners can also be used with MapTrack's barcode format.

For assets with GPS hardware installed (typically plant, heavy equipment and fleet vehicles), MapTrack shows live location on a map, records movement history and supports geofencing. You can set up geofence boundaries around your sites, depots and yards, and receive alerts when assets enter, leave or are moved outside business hours. GPS data feeds into utilisation reporting so you can see how much time each asset spends on-site, idle or in transit. This helps identify underutilised equipment, verify time-on-site for billing, and detect unauthorised movement or theft. MapTrack integrates with a wide range of GPS hardware providers - ask the team which devices work best for your fleet.

OEM telematics integration means MapTrack connects directly to your equipment manufacturer's data feeds. For brands like Caterpillar, Komatsu, John Deere, Hitachi, JCB, Volvo, Bobcat and Liebherr, MapTrack pulls in engine hours, odometer readings, GPS location, fuel consumption, fault codes and operational data automatically without any manual entry. This data powers meter-based maintenance triggers, so work orders are created when an excavator hits its 500-hour service interval based on actual usage, not a calendar guess. It also enables accurate utilisation reporting, fuel efficiency tracking and predictive maintenance planning across your entire fleet.

Yes, and this is a core strength of MapTrack. In the same system you might have QR-code-only tracking on hand tools (low cost, high volume), GPS devices on fleet vehicles (live location and geofencing), OEM telematics on excavators and loaders (automatic engine hours and fault codes), and barcode scanning on IT equipment (existing barcode formats). Each asset type uses the tracking method that makes sense for its value, how it moves and what data you need. All data feeds into one unified register with a single view of your entire fleet - regardless of tracking method.

Operators scan the asset's QR code with their phone, select the pre-start form for that asset type and complete the checklist. Each response is timestamped and GPS-tagged automatically. Photos can be attached to any checklist item as evidence. If a defect is found, it is flagged immediately, and can auto-trigger a work order assigned to your maintenance team. All pre-start records are stored against the asset and are searchable for audits. MapTrack supports custom forms for different asset types: excavator pre-starts, vehicle pre-starts, crane pre-starts, scaffold inspections, generator checks, forklift inspections and more. Pre-starts can be mandatory before an asset can be checked out, ensuring compliance is enforced at the point of use.

Every compliance event - pre-starts, calibrations, test and tag records, certifications, registrations, safety inspections, condition assessments - is attached to the asset record in MapTrack. You can store PDFs, certificates, photos and signed documents against any asset. Expiry dates trigger alerts before they lapse, so nothing falls through the cracks. When an auditor, safety inspector or regulator needs evidence, you can search, filter and export compliance records for any asset, site, date range, category or form type. Reports can be generated as PDF, CSV or Excel. No more filing cabinets, lost paperwork or scrambling before an audit.

Yes. MapTrack supports fully custom inspection and checklist forms. You can build them from scratch using the form builder, upload an existing PDF form, or use AI to convert a paper form into a digital form automatically. Just photograph or upload the form and MapTrack's AI creates a digital version. Forms support multiple field types including yes/no, pass/fail, text, numbers, photos, signatures, dropdowns, multi-select, date pickers and file attachments. Conditional logic lets you show or hide fields based on previous answers (for example, if a brake check fails, show a follow-up field for defect details and photos). MapTrack also provides a free template library with ready-to-use checklists including vehicle pre-start, equipment pre-start, forklift pre-start, scaffold inspection, fire extinguisher inspection, test and tag, preventive maintenance, safety inspection, asset audit, work order job card, calibration record, hire handover and more.

Yes. You can record test and tag results, calibration dates and readings, certification expiry dates, registration renewals and any recurring compliance event against each asset. Set up alerts to notify you 30, 60 or 90 days before expiry so nothing lapses. All records are searchable and exportable for audits. This is used for electrical test and tag, fire extinguisher inspections, crane certifications, pressure vessel inspections, scaffold inspections, safety harness certifications, gas detector calibrations, measuring instrument calibrations and any other compliance requirement your industry demands. Free downloadable templates are available for test and tag checklists, fire extinguisher inspection forms, calibration records and scaffold inspection checklists.

Yes. Condition reporting lets operators and supervisors record the current state of an asset with photos, ratings and notes at any time, not just during formal inspections. This is useful for recording wear and tear, documenting damage after a shift, capturing condition before and after hire or handover, and tracking asset degradation over time. Condition reports are stored on the asset timeline alongside inspections, work orders and service history, giving a complete picture of the asset's lifecycle and state.

When an asset needs to move from one person, crew, site or project to another, the current holder initiates a transfer in MapTrack. They select the asset (or scan its QR code), choose the recipient and confirm the handover. The transfer is timestamped and GPS-tagged. The receiving party can be required to accept the transfer on their device, creating a two-sided handover record. Photos can be attached to document the asset's condition at the point of transfer. The asset's location, assignment and status update automatically in the register. This works for individual transfers (one tool to one person) and bulk transfers (a crate of tools moving to a new site).

Yes. MapTrack supports acceptance-based transfers where the recipient must confirm they have received the asset before the transfer is finalised. This creates a two-sided record - the sender confirmed dispatch, the receiver confirmed receipt. If the recipient rejects the transfer (for example, the asset is damaged or the wrong item was sent), the transfer is flagged. This is particularly useful for high-value assets, inter-site transfers, contractor handovers and hire equipment returns where clear accountability is required.

Yes. Every asset in MapTrack has a complete assignment and transfer history showing every person, crew, site and project it has been assigned to with timestamps, GPS locations, photos and acceptance records. This chain-of-custody audit trail is searchable and exportable. It answers questions like: who had this asset on a specific date, when did it leave a site, who signed for it, and what condition was it in at handover. This is used for loss investigations, insurance claims, hire billing, contractor accountability and regulatory audits.

MapTrack provides a visual scheduling view where you can see asset availability across your fleet and create reservations for future dates. Project managers or supervisors select the asset they need, choose the dates, assign it to a person, crew or site, and confirm the booking. The reservation appears on the asset's timeline and in the fleet planning view. When the reservation date arrives, the asset status updates and notifications are sent. When the asset is due back, return reminders are triggered. This replaces spreadsheets, whiteboards and verbal arrangements for equipment planning.

Yes. MapTrack's scheduling system shows real-time availability for every asset. If an asset is already booked for a date range, it is flagged as unavailable. This prevents double-bookings and the conflicts that arise when two project managers assume they have the same excavator on the same day. The planning view gives fleet managers a clear picture of which assets are available, which are booked and which are in maintenance, so equipment allocation decisions are based on real data, not assumptions.

Reservations and maintenance schedules are linked in MapTrack. If an asset has a service due during a reservation period, the system flags the conflict. Fleet managers can adjust the reservation, reschedule the service, or plan a swap asset. This prevents the situation where an asset is booked for a project but needs to go to the workshop for its 500-hour service - a common source of project delays and unplanned downtime. The visual planning view shows both reservations and scheduled maintenance side by side.

Yes. MapTrack is built for field use with full offline support. Operators can scan QR codes, complete pre-start inspections, raise work orders, update asset details, record meter readings, take photos and complete transfers, all with no internet connection. Data is stored locally on the device and syncs automatically when connectivity returns. There is no data loss - the system queues all changes and uploads them in order. This is critical for construction sites, mine sites, remote road corridors, pipeline projects, underground work and rural locations where cellular coverage is limited or absent.

MapTrack works on any device with a modern web browser - iPhone, Android phone, iPad, Android tablet, Windows laptop, Mac and desktop. The platform is mobile-first with full feature parity across all devices. There is no native app to install from an app store. It runs in your browser (Safari, Chrome, Edge, Firefox). QR code scanning uses your device camera, so no separate scanner hardware is needed. The interface automatically adapts to screen size, so a supervisor on a phone in the field and a fleet manager on a desktop in the office see the same data in a layout optimised for their device.

Yes. MapTrack has full feature parity on mobile, tablet and desktop. Operators in the field can do everything that an administrator can do on desktop - scan assets, complete inspections, raise work orders, approve transfers, view service history, check GPS locations, record meter readings and run reports. The mobile interface is designed for one-handed use with gloves on, with large touch targets and clear visual hierarchy. It is optimised for the conditions field teams actually work in - bright sunlight, dust, rain and time pressure.

MapTrack is used across field-heavy industries where assets move between sites, crews and projects. Core industries include construction (Piacentini & Son, Hacer Group), civil contracting, mining and resources (Mineral Resources), electrical contracting, plumbing (Specialised Plumbing & Drainage, Brown Plumbing & Civil), HVAC, oil and gas, facilities management, fleet and transport, manufacturing (Concept Tanks), fire safety and protection, building services (Axis Services Group) and landscaping. The platform is also used by healthcare organisations (medical equipment tracking), education institutions (IT and lab equipment), government and councils (fleet and infrastructure assets), aviation (ground support equipment), energy and utilities (Supagas) and infrastructure operators. The platform is flexible enough to manage any physical asset, from hand tools to heavy plant to fixed infrastructure.

Yes. MapTrack is purpose-built for construction, civil, electrical, plumbing and HVAC teams. The platform handles tools, equipment, plant and vehicles that move between job sites and crews - often daily. Features like QR scanning for checkout and check-in, pre-start inspections, work orders, GPS tracking, compliance registers and offline support are designed for the way construction and trades teams actually work - on-site, on mobile, often with limited connectivity. Contractors managing tools across multiple subcontractors and sites use MapTrack to maintain accountability and prevent loss. Construction customers include Piacentini & Son (reduced loss, better accountability and clearer asset usage), Hacer Group (know exactly where their gear is, who has it and when it needs servicing) and Brown Plumbing & Civil (scheduling, servicing and docs - crew now do everything by scanning a QR code). The per-asset pricing with unlimited users means every operator, foreman and project manager can access the platform without increasing costs.

The most common use cases for MapTrack include: tool theft prevention and recovery (know who has what and where, with QR-based check-in/check-out and GPS alerts), equipment maintenance scheduling (prevent breakdowns with meter-based and calendar-based preventive servicing), pre-start and compliance inspections (digital forms with photos, timestamps and automated work order triggers), asset audits and stocktakes (bulk QR scanning across sites to verify asset locations), fleet pre-start inspections (daily vehicle checks with defect-to-work-order flow), equipment utilisation tracking (GPS-based time-on-site and idle analysis), hire and rental tracking (who has hired equipment, when it is due back, condition at handover), fire extinguisher inspections and test and tag (recurring compliance with expiry alerts), calibration tracking (scheduled calibration with certificate storage), shutdown and turnaround management (mobilise, track and demobilise assets for shutdowns) and multi-site equipment management (visibility across depots, warehouses, job sites and projects).

Yes. MapTrack is used by mining and resources companies to manage plant, fleet, tools and safety equipment across mine sites, processing plants, exploration camps and maintenance workshops. Key features for mining include meter-based maintenance driven by engine hours from OEM telematics (Caterpillar, Komatsu, Hitachi), digital pre-start inspections with defect-to-work-order automation, GPS geofencing for site boundaries and restricted zones, compliance registers for safety certifications and calibrations, and offline support for underground and remote locations with no cellular coverage. MapTrack helps mining teams shift from reactive to preventive maintenance, reduce unplanned downtime and maintain audit-ready compliance records.

Yes. MapTrack is available globally and is actively expanding into the United States, Canada, United Kingdom, New Zealand and other markets. The platform works anywhere. QR code scanning, GPS tracking, mobile inspections, work orders and compliance management all function the same regardless of location. International customers sign up to the same platform, get the same features and benefit from the same mobile-first, offline-capable experience. Start with a free 30-day trial, and contact us for pricing tailored to your region and the data hosting region you need (customisable for Enterprise customers).

MapTrack is priced per asset with unlimited users on every plan, the same model worldwide. International teams get the full platform - QR scanning, pre-start inspections and basic maintenance on Standard; reservations, work orders, meter-based maintenance, automation, geofences, custom reports and API access on Pro; SSO, regional data hosting and dedicated support on Enterprise - plus a 30-day free trial with no credit card and no lock-in contracts. For a price tailored to your region, asset count and team, contact us for a quick quote.

International customers can pay by any major credit card via Stripe, with no setup fees, no lock-in contracts and a 30-day free trial. There are no currency conversion fees from MapTrack, though your bank may apply standard international transaction fees depending on your card issuer. Contact us for pricing in your region.

MapTrack runs on Amazon Web Services (AWS). By default, all data is hosted in Australia (AWS ap-southeast-2, Sydney region). Enterprise customers can request regional data hosting in the United States or Europe to meet data sovereignty, regulatory or latency requirements. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256) regardless of hosting region. Automated geo-redundant backups ensure data resilience. For organisations with strict data residency requirements, such as US federal contractors, EU GDPR compliance or industry-specific regulations - regional hosting ensures your data stays in the required jurisdiction.

Email support is available Monday to Friday for all customers globally. Live chat is available during AEST (Australian Eastern Standard Time) business hours, which overlaps with US evening hours (Eastern Time) and UK morning hours (GMT/BST). MapTrack is actively expanding support coverage as the international customer base grows. Enterprise customers receive priority support with dedicated success managers. For urgent issues outside live chat hours, email support is monitored and responded to within one business day. All onboarding support - data import, configuration, training - is included at no additional cost for international customers, delivered via video call.

MapTrack's inspection and compliance system is standards-agnostic. You define the checklist items, fields and pass/fail criteria for your specific regulatory requirements. This means the same platform supports Australian WHS regulations, US OSHA standards, Canadian OHS requirements, UK LOLER and PUWER regulations, and any other national or industry-specific compliance framework. Pre-start inspection forms, safety checklists and compliance registers are fully customisable. You can create forms that match your exact regulatory obligations, store evidence (photos, signatures, certificates) against each asset, set expiry alerts and export audit-ready reports for any regulator. The free template library includes forms that can be adapted to any country's requirements.

Yes. MapTrack supports multi-country asset management from a single platform. Assets in Australia, the United States, Canada, the United Kingdom, New Zealand or any other country are all visible in one unified register. Role-based access control lets you scope visibility by region, country, site or business unit, so a US operations manager sees US assets while a global fleet director sees everything. The platform supports multiple time zones, and GPS tracking, geofencing and utilisation reporting work globally. For organisations with data sovereignty requirements across different jurisdictions, Enterprise regional hosting ensures data residency compliance.