Before you start
- Applies to
- Web app and supported scanning workflows
- Access
- Field User or a role with the required assignment permission
- Connection
- Internet connection required for assignment changes
- Time
- About 2 minutes for a simple handover
You'll need
- The assets already exist in MapTrack
- The destination person or location already exists
- QR tags assigned if you want to scan the assets
Steps
Confirm the destination
Check that the person or location exists and is the correct destination. Create or update that record before starting the handover if its name or site is unclear.
Start the assignment
Start from an asset record, selected assets or Quick Scan. Choose Assign or Assign asset, then select the person or location receiving custody. The Assignments list does not have a general Add assignment control.
Scan or select the assets
Scan assigned QR labels where the workflow offers scanning, or search and select each asset. Read the result before adding it so an old or nearby label is not included by mistake.
Check accessories and due-back details
Confirm any required accessories and add a due-back date when the equipment is expected to return. This makes the handover useful to the next person, not only a timestamp.
Confirm the assignment
Review the destination and asset list, then complete the assignment. Open one of the asset records and check that the current assignment is visible.
Return or reassign when custody changes
Use Return assets when the asset comes back. Use Reassign when custody passes directly to another person or location and that workspace setting is enabled. Do not edit the asset name or location merely to imitate a transfer.
What you should see
The asset shows its current person or location, and the assignment history records the handover, return or reassignment as separate events.
Current limits
- Assignment changes currently need a network connection.
- Reassign can be disabled by a workspace setting. When it is unavailable, return the asset and create the next assignment.
- A QR scan identifies the record. It does not by itself complete a custody change unless you finish the assignment workflow.
- Role access can vary. Use View permissions before changing access simply to solve one blocked action.
Troubleshooting
| What you see | Likely cause | What to do |
|---|---|---|
| What you seeThe asset is already assigned elsewhere | Likely causeThe previous handover was not returned or the live custodian is different from the expected one. | What to doOpen the current assignment, confirm what happened and use Return or Reassign so the history remains intact. |
| What you seeThe scanned label is not recognised | Likely causeThe tag is unassigned, the camera lacks permission or the public redirect cannot reach the network. | What to doCheck the tag under Settings > Tags, confirm camera access and reconnect before completing the assignment. |
| What you seeThe person does not appear as a destination | Likely causeThe person record has not been created or is not available in the current workspace. | What to doCreate or correct the person record, then return to the assignment. |
Common questions
Still stuck?
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