Before you start
- Applies to
- iPhone and Android mobile browsers
- Access
- Any invited or registered MapTrack user
- Connection
- Internet required for first sign-in and account changes; supported offline records use cached app data
- Time
- About 3 minutes
You'll need
- A MapTrack account or invitation
- Safari on iPhone or Chrome on Android
- Camera permission if you will scan QR labels
Steps
Open MapTrack in the supported browser
On iPhone, open Safari. On Android, open Chrome. Go to https://app.maptrack.com and sign in with the account that belongs to your MapTrack workspace.
Good to know: MapTrack is an installable web app. You do not need to search the Apple App Store or Google Play.
Install on iPhone
In Safari, open the Share menu, scroll to Add to Home Screen and confirm Add. The MapTrack icon will appear on the Home Screen.
Install on Android
In Chrome, open the browser menu and choose Install app or Add to Home screen. The wording can vary by Android and Chrome version. Confirm the installation.
Open the installed app
Launch MapTrack from the new Home Screen icon. Confirm that it opens the correct workspace and that the main navigation matches the jobs assigned to your role.
Allow the camera when you first scan
Open the MapTrack scanner and allow camera access when the browser asks. If you previously blocked it, change the permission for app.maptrack.com in the browser or phone site settings.
Test the exact offline job before rollout
Load the exact pages and forms while online, then test the job your team will do without reception. A page needs an internet connection the first time it is visited, and already-imported forms can remain available offline. Other areas still need a network connection.
What you should see
MapTrack opens from a Home Screen icon, the user can enter the intended workspace, previously loaded content is available as expected and camera access works for QR scanning.
Current limits
- MapTrack is a progressive web app, not a native App Store or Google Play download.
- Work orders, assignments, reports, maintenance and account administration currently need a network connection.
- Signing out clears local session data. Do not use sign-out as an offline troubleshooting step unless you are ready to sign in online again.
Troubleshooting
| What you see | Likely cause | What to do |
|---|---|---|
| What you seeAdd to Home Screen is missing on iPhone | Likely causeThe page is open in an in-app browser or a browser other than Safari. | What to doCopy the link into Safari, sign in and open the Share menu again. |
| What you seeThe camera is black or permission is denied | Likely causeCamera access is blocked for app.maptrack.com. | What to doAllow camera access in the browser or phone site settings, then close and reopen the scanner. |
| What you seeA screen does not load without reception | Likely causeThat area needs the network or its data was not loaded before the connection dropped. | What to doReconnect, open the required records while online and test the exact workflow again before relying on it in the field. |
Common questions
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