MixedMapTrack User Reviews and Case Studies
Real outcomes from real Australian contractors. From $142,000 theft recoveries to complete digital transformations, here is what MapTrack customers across electrical, construction, plumbing and mining industries have achieved in their own words.
Key results
4.8 / 5
Average rating on G2
4.8 / 5
Average rating on Capterra
6+
Industries served across Australia
The challenge
Australian contractors and field service businesses face a common set of asset management challenges regardless of their industry. Tools and equipment move between job sites, between vehicles and between workers every day. Without a reliable tracking system, losses accumulate, compliance lapses go undetected and maintenance falls behind schedule. For electrical contractors like Mega Electrics, the risk is concentrated in high-value test instruments that are essential to daily work and expensive to replace. A single theft can wipe out tens of thousands of dollars in equipment. For construction firms like Hacer Group and Genus, the challenge is scale - multiple active projects running simultaneously, each with their own equipment needs, making it impossible to maintain visibility from a central office using spreadsheets alone. Plumbing contractors like SPDR face a variant of the same problem: tools distributed across a fleet of service vans, with pre-start inspections, compliance documentation and servicing records that need to be maintained but are difficult to manage with paper processes. In mining, companies like Mineral Resources deal with the intensity of shutdown operations where hundreds of items must be issued, tracked and recovered within compressed timeframes. Across all these industries, the common thread is the same: businesses were using manual systems - spreadsheets, paper forms, verbal communication that could not keep pace with the operational reality of how equipment moves and is used in the field. They needed a digital platform purpose-built for tracking physical assets in field environments.
- High-value equipment at risk of theft without real-time location tracking
- Multiple job sites with no cross-site visibility into equipment locations
- Paper pre-start forms and compliance documents difficult to manage and retrieve
- Spreadsheet-based tracking always lagging behind operational reality
- Maintenance and servicing schedules not following equipment between locations
The solution
Each of these Australian businesses deployed MapTrack to solve their specific asset management challenges, but they all leveraged the same core platform capabilities. Mega Electrics used MapTrack's GPS tracking to protect high-value test equipment. When $142,000 worth of instruments was stolen during a break-in, the GPS data gave police the exact coordinates. Operations Manager Dane Rolinson was able to guide officers over the phone during the search warrant execution, leading them directly to the stolen equipment. Hacer Group's HSEQ Manager Denis Slaviero led his team off spreadsheets entirely. MapTrack became the single source of truth for equipment assignments, servicing schedules and compliance documentation across all Hacer Group projects. The QR code check-in/out system gave the HSEQ team real-time visibility that spreadsheets never could. Genus Fleet Coordinator Sharyn Edwards deployed MapTrack across multiple large-scale infrastructure projects. The platform gave her team centralised control over equipment assignments and transfers, replacing the fragmented, project-level tracking that had caused equipment to sit idle at one site while being hired for another. Scott Bradley, Managing Director at Specialised Plumbing Drainage & Roofing (SPDR), led a complete digital transformation. MapTrack replaced paper pre-start forms, manual tool registers and fragmented compliance tracking with a single platform covering every van, every tool and every compliance requirement. Gordon Stennings at Mineral Resources deployed MapTrack in the maintenance stores operation during mine shutdowns. The QR code check-in/out system tracked hundreds of tools issued to multiple contractor crews, enabling end-of-shutdown reconciliation that previously took days to be completed in hours.
- GPS tracking for theft protection and real-time location data (Mega Electrics)
- Spreadsheet elimination with QR code check-in/out and compliance tracking (Hacer Group)
- Centralised multi-project equipment management and transfers (Genus)
- Full digital transformation of pre-starts, tools and compliance (SPDR)
- Mine shutdown equipment issue, tracking and reconciliation (Mineral Resources)
Results and outcomes
The results across these customers demonstrate the breadth of impact that a purpose-built asset tracking platform delivers in real field environments. Mega Electrics recovered $142,000 worth of stolen test equipment within 48 hours - a single incident that paid for their MapTrack investment many times over. Dane Rolinson's team has since expanded their deployment to include QR code tracking and mobile check-in/out for their entire tool fleet. Hacer Group achieved real-time equipment visibility across all projects, eliminating the hours Denis Slaviero and the HSEQ team previously spent chasing spreadsheet updates from site supervisors. Servicing compliance improved with automated scheduling and overdue alerts, and compliance documentation is now accessible in seconds for auditors and clients. Genus gained the cross-project visibility that Sharyn Edwards and the fleet coordination team had been unable to achieve with fragmented systems. Equipment utilisation improved because project managers can now search the central register before arranging hires, and maintenance records follow equipment seamlessly between project assignments. SPDR's transformation was comprehensive. Scott Bradley's team moved from paper pre-starts, manual registers and fragmented compliance tracking to a single digital platform. Van-level tool visibility, universal pre-start completion and proactive compliance management are now standard operations. Not aspirational goals. Mineral Resources streamlined mine shutdown equipment tracking through MapTrack's QR code system. Gordon Stennings and the maintenance stores team reduced post-shutdown reconciliation from days to hours, improved equipment recovery rates and simplified compliance documentation for safety inspectors. These are not hypothetical outcomes. They are the documented results of real Australian businesses using MapTrack in demanding field environments - electrical, construction, plumbing and mining.
- $142,000 stolen equipment recovered in 48 hours (Mega Electrics)
- Real-time equipment visibility replacing spreadsheets across all sites (Hacer Group)
- Full cross-project equipment management with centralised register (Genus)
- Complete digital transformation of tools, pre-starts and compliance (SPDR)
- Mine shutdown reconciliation reduced from days to hours (Mineral Resources)
- 4.8/5 on G2 and 4.8/5 on Capterra - consistently top-rated in the category
“Our investment in MapTrack paid off in a big way when a couple of pieces of test equipment, valued at over $142,000 AUD, was stolen during a break-in at an employee's home. Thanks to MapTrack, we were able to give police the exact location of the asset, even guiding them over the phone as they executed the search warrant. This led them directly to the equipment, which was recovered within 48 hours.”
About the author
Commercial Director
Jarrod co-founded MapTrack in 2012 and has spent over a decade helping field teams track assets, reduce loss and simplify compliance. He has conducted 300+ user research sessions to shape the platform.
View LinkedIn profile →FAQ
- What do real users say about MapTrack?
- MapTrack is rated 4.8 out of 5 on G2 and 4.8 out of 5 on Capterra. Customers consistently highlight the simplicity of the platform, the quality of the support team and the tangible ROI. Mega Electrics recovered $142,000 of stolen equipment using GPS tracking. Hacer Group eliminated spreadsheets for HSEQ compliance. Genus gained full visibility across major infrastructure projects. SPDR digitised their entire asset management operation. These are real outcomes from real Australian businesses.
- How much does MapTrack cost?
- MapTrack offers volume-tiered per-asset pricing with unlimited users on every plan. The Standard plan suits small teams and trades, while Pro and Enterprise plans include advanced features like GPS tracking, custom forms, API access and dedicated support. All plans include the mobile app, QR code tracking, asset assignments, maintenance scheduling and compliance alerts. Visit the pricing page for current rates in AUD and USD.
- How do I get started with MapTrack?
- Getting started takes three steps: sign up for a free trial or book a demo with the sales team, import your existing asset data via CSV or enter assets manually, and print QR code labels for your equipment. Most businesses are fully operational within a week. The onboarding team provides hands-on support including bulk import assistance, label printing guidance and training for your field team.
- Which industries use MapTrack in Australia?
- MapTrack is used across construction, electrical, plumbing, mining, civil infrastructure, HVAC, fire safety, facilities management, manufacturing and government. The platform is industry-agnostic. Any business that needs to track physical assets, manage maintenance or maintain compliance can use MapTrack. The case studies on this page cover electrical, construction, plumbing and mining customers.
- Can I try MapTrack before committing to a subscription?
- Yes. MapTrack offers a free trial that gives you access to the full platform including the mobile app, QR code tracking, asset assignments, maintenance scheduling and compliance features. You can import your real data and test the system with your team before deciding. Alternatively, you can book a personalised demo where the team walks you through the platform using your specific use case.
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Mega Electrics case study · Hacer Group case study · Genus case study · SPDR case study · Mineral Resources case study · MapTrack pricing · Book a demo