Inspections that finish without reception
Pits, basements, tunnels, plant rooms and remote sites are where this work actually happens. Forms complete on the device, loaded work orders record their results there, and both sync when it reconnects, photos included.
Trusted by construction, mining and field service teams
Include the reconnection in your field trial
An offline demonstration should finish with a saved result the office can reopen. Use a representative job with several assets and an attachment, on the actual device the crew will take to site.
1. Check the complete job before departure
Open the job and its procedures while connected. Give the field crew a clear scope so the office is not editing the same record during the offline visit.
2. Verify the return to coverage
After the device reconnects, inspect the completed job, each asset outcome and uploaded photos from a connected session. Keep incomplete uploads or conflicting changes visible until resolved.
Setup and limits
- A job first created after the device lost reception cannot already be loaded on that device.
What does offline actually mean here?
It means the crew can complete forms and inspections with no connection, and can work through an already-loaded work order, recording its procedures and per-asset pass or fail outcomes. Those sync when the device reconnects. The boundary is specific: the work order must be loaded before signal is lost, and adding costs, moving it to Completed, creating a new work order, imports, exports and server-side automations need a connection. On pull, server state wins if a record changed while the device was away.
- Works offline: Forms, inspections, photos, and a loaded work order end to end.
- Needs a connection: Creating new work orders, setup, imports, exports, server-side automations.
- Conflict rule: Server state wins on pull. Worth knowing before you depend on it.
Why is "works offline" usually not a real answer?
Because it is said by almost everyone and defined by almost no one. Offline covers everything from caching a read-only list to completing a full job and reconciling it later, and the difference only shows up on a site with no coverage, halfway through a shift. The useful question to ask any vendor, including us, is narrower: what exactly can be completed, what cannot, and what happens when the same record changed on the server while the device was away.
The problem
Field work happens where the coverage is not. Pits, tunnels, basements, plant rooms, prisons and remote sites all break an app that assumes a connection, and the failure is expensive because it happens after the crew has driven there. Teams work around it the old way: paper in the ute, photos on a personal phone, and someone typing it all up that evening from memory. That is where the evidence gets thin and the timestamps stop meaning anything.
How MapTrack addresses it
MapTrack has no separate offline mode to switch on, so nobody has to remember to change modes before driving into a pit. Forms and inspections complete on the device, photos included. On a work order that was loaded before signal was lost, procedures and per-asset pass or fail outcomes are recorded on the device; adding costs and moving it to Completed wait for the connection. Everything pushes when the device reconnects. Where a record changed on the server while the device was offline, server state wins on pull, and we would rather you knew that rule up front than discovered it.
How it works
- 1
Load the work before the crew leaves
Open the jobs and assets they will need while there is still signal. The most common offline failure is a job raised after the ute left the highway.
- 2
Work normally on site
Complete forms and inspections, record per-asset results, capture photos. There is no separate mode to enable.
- 3
Capture the evidence at the time
Photos and notes go on the record as the work happens, rather than being reconstructed that evening from memory.
- 4
Reconnect and sync
Submissions and completed work push automatically once the device is back in coverage.
- 5
Know the conflict rule
Server state wins on pull. Give one person ownership of a job while it is out of coverage and this never bites.
Why we publish the boundary instead of the word
Offline is the single most common must-have we hear, and the most loosely defined claim in the category.
A specific capability, not a slogan
Loaded work orders record procedures and per-asset outcomes offline. Completing them and creating new ones need a connection. Both halves are stated.
A published conflict rule
Server state wins on pull. Ask any other vendor in this category for their rule in writing and see what comes back.
Photos survive the gap
Evidence is captured at the time and uploads later, rather than living on a personal phone until someone remembers to send it.
No mode to remember
The app does not need to be switched into an offline state, because nobody does that at the top of the ramp on the way down.
Where offline matters most
Finish the job where the signal ends
Forms, photos and loaded work orders complete on the device and sync when it comes back into coverage.
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Frequently asked questions
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