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Non-Conformance Report (NCR)

Quality management per ISO 9001:2015 Clause 10.2

Company
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1. NCR Details

NCR number

Date raised

Originator name

Department

Process / product

Source

Assigned to

Target close date

Severity Classification (tick one)

▢ Critical

▢ Major

▢ Minor

2. Non-Conformance Description

Describe the non-conformance: what was found, where, when, quantity/extent affected and the requirement not met

Requirement / spec ref.

Quantity affected

Detection point

Customer affected?

3. Immediate Containment / Correction

Describe the immediate actions taken to control the non-conforming output

Disposition of Non-Conforming Output (tick one)

Use as is (concession) Rework Scrap / destroy Return to supplier Other

Containment by

Date

4. Root Cause Analysis

Method used

Investigator

Analysis (record each step of investigation)

Identified root cause(s)

5. Corrective and Preventive Actions

#	Action Description	Type	Responsible	Target Date	Completed	Evidence
1
2
3
4
5
6

Type: CA = Corrective action, PA = Preventive action

6. Verification of Effectiveness

Verification method

Verification date

Verified by

Recurrence? (Y/N)

Verification findings and conclusion

Effective, close NCR Not effective, reopen investigation

Declaration

I confirm that this non-conformance has been investigated, root cause analysis performed, corrective and preventive actions implemented, and effectiveness verified in accordance with the organisation quality management system and ISO 9001:2015 Clause 10.2. All information recorded above is accurate and complete.

Originator

Printed name

Position

Signature

Date

Investigator / Process Owner

Printed name

Position

Signature

Date

Quality Manager / Approver

Printed name

Position

Signature

Date closed